Social EngineeringRetail & ConsumerRetailPhishingStolen CredentialsCustomer Data InvolvedMulti-Stage ChainIdentity (basic)PIILowContained

The UPS Store, Inc.

bd_ca9a5f83bebc3884 · schema v1 · pii pii-v1

Severity

Low

Discovered

Dec 23, 2019

Filed

Jan 20, 2020

To disclose

28 days

Affected

Not disclosed

Linked

11 filings

Confidence

65%

Full breach record for The UPS Store, Inc. →5 incidents on file

The UPS Store, Inc. disclosed a phishing incident affecting local store email accounts between September 29, 2019, and January 13, 2020. An unauthorized person accessed a limited number of accounts, potentially viewing personal information contained in documents emailed for printing services. The company discovered the incident on December 23, 2019, engaged a third-party cybersecurity firm, notified law enforcement, and updated security safeguards. Affected individuals were offered 24 months of complimentary identity monitoring.

J jump to incidentP pin to compareR raw source

California clockDiscovered Dec 23, 2019 → Notified Jan 21, 202029d ✓ CA 60-day OK28 days discovery → filing

Incident timeline

undetected · 85 days

discovery → filing · 28 days

Sep 29, 2019

Begins

Dec 23, 2019

Discovered

Jan 20, 2020

Filed

vs. sector median

4 wks faster

This filing is one of 11 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Massachusetts State AGbd_5ec0b3b38c4e587f2020-01-20Verified
Montana State AGbd_653c36227ae5d0192020-01-20Verified
Washington State AGbd_981cfae047a0fc7b2020-01-20Verified
Indiana State AGbd_14922b19232949702020-01-21 · +1dVerified

Show 6 more filings ↓up to 55d gap

New Hampshire State AGbd_a11bc0821b5d9c7b2020-01-24 · +4dVerified
New Hampshire State AGbd_cb2cfe011d56f0662019-12-02 · +49dVerified
Massachusetts State AGbd_5774e1e6495162cb2019-11-27 · +54dVerified
California State AGbd_d0346a89ea554cf22019-11-27 · +54dVerified
Montana State AGbd_d960785b671dd1452019-11-27 · +54dVerified
Washington State AGbd_f8abba6ac5da1d512019-11-26 · +55dCandidate

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com
Industry: Retail & Consumerllm

Discovered: Dec 23, 2019
Breach occurred: Sep 29, 2019 – Jan 13, 2020
Undetected for: 85 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 21, 2020
Affected individuals: Not disclosed
Data types: Identity (basic)PII
Attack vector: Phishing
MITRE ATT&CK: T1566 PhishingT1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified law enforcement authorities
Initial access: phishing_link

During the incident: Initiated an investigation to assess the incident’s scope
Engaged a third-party cybersecurity firm
Notified law enforcement authorities
Updated administrative and technical safeguards
Changes made: Strengthened and enhanced the security of systems in the network
Updated administrative and technical safeguards
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 28 days(28 days from discovery to filing)
Compliance flags: CA 60-day OK · 29d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
California
Discovered: Dec 23, 2019
→ Notified: Jan 21, 2020
29d 60 days (analyst band, pre-2026 discoveries) CA 60-day OK

Statute	Window	Elapsed	Threshold	Status
California	Discovered: Dec 23, 2019 → Notified: Jan 21, 2020	29d	60 days (analyst band, pre-2026 discoveries)	CA 60-day OK

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 6 states

View merged incident ↗

Washington State AGNov 26 · first

Massachusetts State AG+1d

California State AG+1d

Montana State AG+1d

New Hampshire State AG+6d

Massachusetts State AG+55d

Montana State AG+55d

Washington State AG+55d

California State AG+55d · this page

Indiana State AG+56d

New Hampshire State AG+59d

Pattern: first filing Nov 26 (WA), last Jan 24 (NH) — a 59-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-186206
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 20, 2020
Raw hash: 6931a8ae0ba4ba505e55d4c0d3f8dd176f29c65206a77e577ed7513ef56ac4b5

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityThe UPS Store, Inc.

Victim entityThe UPS Store, Inc.

Incidentdiscovered Dec 23, 2019

Stated responseInitiated an investigation to assess the incident’s scope

ComplianceCA 60-day OK

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov