Social EngineeringRetail & ConsumerRetailPhishingCustomer Data InvolvedTargetedAuthenticationFinancial accountIdentity (basic)Government IDPHIPIIHealth (basic)MediumActive

The UPS Store, Inc.

bd_981cfae047a0fc7b · schema v1 · pii pii-v1

Severity

Medium

Discovered

Dec 18, 2019

Filed

Jan 20, 2020

To disclose

5 weeks

Affected

963state residents only

Linked

11 filings

Confidence

69%

Full breach record for The UPS Store, Inc. →5 incidents on file

The UPS Store, Inc. filed a supplemental notice with the Washington Attorney General regarding a phishing incident affecting local store email accounts. The breach, occurring between September 29, 2019, and January 13, 2020, exposed personal information (names, addresses) of 963 Washington residents. The company engaged forensic investigators, notified law enforcement, and offered 24 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 80 days

discovery → filing · 5 weeks / 33 days

Sep 29, 2019

Begins

Dec 18, 2019

Discovered

Jan 20, 2020

Filed

vs. sector median

3 wks faster

This filing is one of 11 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Massachusetts State AGbd_5ec0b3b38c4e587f2020-01-20Verified
Montana State AGbd_653c36227ae5d0192020-01-20Verified
California State AGbd_ca9a5f83bebc38842020-01-20Verified
Indiana State AGbd_14922b19232949702020-01-21 · +1dVerified

Show 6 more filings ↓up to 55d gap

New Hampshire State AGbd_a11bc0821b5d9c7b2020-01-24 · +4dVerified
New Hampshire State AGbd_cb2cfe011d56f0662019-12-02 · +49dVerified
Massachusetts State AGbd_5774e1e6495162cb2019-11-27 · +54dVerified
California State AGbd_d0346a89ea554cf22019-11-27 · +54dVerified
Montana State AGbd_d960785b671dd1452019-11-27 · +54dVerified
Washington State AGbd_f8abba6ac5da1d512019-11-26 · +55dCandidate

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com
Industry: Retail & Consumerllm

Discovered: Dec 18, 2019
Breach occurred: Sep 29, 2019 – Jan 13, 2020
Undetected for: 80 daysoccurrence → discovery
Materiality determined: —
Notification sent: Feb 21, 2020
Affected individuals: 963state-resident count only
Data types: AuthenticationFinancial accountIdentity (basic)Government IDPHIPII
Data elements: NameSocial Security numberDriver's licence numberFinancial account numberMedical informationUsername + password
WA-stated cause: Cyberattack
WA-stated duration: lifecycle 100-199dexposure 100-199d
WA-stated discovery: Found while ongoing
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: External
Regulator citations: Notified Washington Office of the Attorney GeneralNotified consumer credit reporting agencies Equifax, Experian, and TransUnion
Initial access: phishing_link

During the incident: Engaged a third-party cybersecurity firm to assist with our review
Notified law enforcement authorities and intend to cooperate with any investigation
Providing the identified residents with complimentary credit monitoring and identify theft restoration services from Experian for 24 months
Established a call center to answer consumer questions
Changes made: Taken steps to further strengthen and enhance the security of systems in the network, including updating administrative and technical safeguards
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(33 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 6 states

View merged incident ↗

Washington State AGNov 26 · first

Massachusetts State AG+1d

California State AG+1d

Montana State AG+1d

New Hampshire State AG+6d

Massachusetts State AG+55d

Montana State AG+55d

California State AG+55d

Washington State AG+55d · this page

Indiana State AG+56d

New Hampshire State AG+59d

Pattern: first filing Nov 26 (WA), last Jan 24 (NH) — a 59-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachM10530.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 20, 2020
Raw hash: 00a1332915814d8b51eb41f444266628864bef576b40942f228ac61867b00937

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityThe UPS Store, Inc.

Victim entityThe UPS Store, Inc.

Incidentdiscovered Dec 18, 2019

Stated responseEngaged a third-party cybersecurity firm to assist with our review

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com