Social EngineeringRetail & ConsumerRetailPhishingCustomer Data InvolvedIdentity (basic)LowContained

The UPS Store, Inc.

bd_653c36227ae5d019 · schema v1 · pii pii-v1

Severity

Low

Discovered

Dec 23, 2019

Filed

Jan 20, 2020

To disclose

28 days

Affected

70state residents only

Linked

12 filings

Confidence

65%

Full breach record for The UPS Store, Inc. →4 incidents on file

The UPS Store, Inc. notified Montana and Rhode Island residents of a phishing incident affecting local store email accounts between Sept 29, 2020, and Jan 13, 2020. The incident was discovered on Dec 23, 2019. Personal information (names) in documents emailed to stores was potentially accessed. No misuse was known. The company engaged forensic investigators, notified law enforcement, and offered 24 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 85 days

discovery → filing · 28 days

Sep 29, 2019

Begins

Dec 23, 2019

Discovered

Jan 20, 2020

Filed

vs. sector median

6 wks faster

This filing is one of 12 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Massachusetts State AGbd_5ec0b3b38c4e587f2020-01-20Verified
Washington State AGbd_981cfae047a0fc7b2020-01-20Verified
California State AGbd_ca9a5f83bebc38842020-01-20Verified
Indiana State AGbd_14922b19232949702020-01-21 · +1dVerified

Show 6 more filings ↓up to 54d gap

New Hampshire State AGbd_a11bc0821b5d9c7b2020-01-24 · +4dVerified
Illinois State AGbd_b82b6695cf6c7e2d2020-01-01 · +19dVerified by operator
New Hampshire State AGbd_cb2cfe011d56f0662019-12-02 · +49dVerified
Massachusetts State AGbd_5774e1e6495162cb2019-11-27 · +54dVerified
California State AGbd_d0346a89ea554cf22019-11-27 · +54dVerified
Montana State AGbd_d960785b671dd1452019-11-27 · +54dVerified

Showing first 10 of 11 linked disclosures.

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com
Industry: Retail & Consumerllm

Discovered: Dec 23, 2019
Breach occurred: Sep 29, 2019 – Jan 13, 2020
Undetected for: 85 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 21, 2020
Affected individuals: 70state-resident count only
Data types: Identity (basic)
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: External
Initial access: phishing_link

During the incident: Engaged a third-party cybersecurity firm
Notified law enforcement authorities
Intend to cooperate with any investigation
Changes made: Updating administrative and technical safeguards
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 28 days(28 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 7 states

View merged incident ↗

Massachusetts State AGNov 27 · first

California State AGNov 27 · first

Montana State AGNov 27 · first

New Hampshire State AG+5d

Illinois State AG+35d

Massachusetts State AG+54d

Washington State AG+54d

California State AG+54d

Montana State AG+54d · this page

Indiana State AG+55d

New Hampshire State AG+58d

Pattern: first filing Nov 27 (MA), last Jan 24 (NH) — a 58-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Cascade drawn from the first 10 linked disclosures of 11 — the full spread may be wider.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/Breach-NotificationDetails-102.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 20, 2020
Raw hash: 9a9e5ebe52a2c1c3b1c2dc6564b9316364d686316e9495bc5f899b605a1b22fb

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityThe UPS Store, Inc.

Victim entityThe UPS Store, Inc.

Incidentdiscovered Dec 23, 2019

Stated responseEngaged a third-party cybersecurity firm

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov