Social EngineeringRetail & ConsumerRetailPhishingCustomer Data InvolvedIdentity (basic)Government IDMediumContained

The UPS Store, Inc.

bd_cb2cfe011d56f066 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Oct 22, 2019

Filed

Dec 2, 2019

To disclose

6 weeks

Affected

3state residents only

Linked

12 filings

Confidence

65%

Full breach record for The UPS Store, Inc. →4 incidents on file

The UPS Store, Inc. notified the NH AG of a phishing incident affecting local store email accounts between Oct 11-22, 2019. Approx 3 NH residents' PII (name, SSN/gov ID) in documents emailed for printing was accessed. The UPS Store engaged forensic counsel, enhanced safeguards, and offered 24 months credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 11 days

discovery → filing · 6 weeks / 41 days

Oct 11, 2019

Begins

Oct 22, 2019

Discovered

Dec 2, 2019

Filed

vs. sector median

4 wks faster

This filing is one of 12 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Massachusetts State AGbd_5774e1e6495162cb2019-11-27 · +5dVerified
California State AGbd_d0346a89ea554cf22019-11-27 · +5dVerified
Montana State AGbd_d960785b671dd1452019-11-27 · +5dVerified
Illinois State AGbd_b82b6695cf6c7e2d2020-01-01 · +30dVerified by operator

Show 6 more filings ↓up to 53d gap

Massachusetts State AGbd_5ec0b3b38c4e587f2020-01-20 · +49dVerified
Montana State AGbd_653c36227ae5d0192020-01-20 · +49dVerified
Washington State AGbd_981cfae047a0fc7b2020-01-20 · +49dVerified
California State AGbd_ca9a5f83bebc38842020-01-20 · +49dVerified
Indiana State AGbd_14922b19232949702020-01-21 · +50dVerified
New Hampshire State AGbd_a11bc0821b5d9c7b2020-01-24 · +53dVerified

Showing first 10 of 11 linked disclosures.

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com
Industry: Retail & Consumerllm

Discovered: Oct 22, 2019
Breach occurred: Oct 11, 2019 – Oct 22, 2019
Undetected for: 11 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 27, 2019
Affected individuals: 3state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security number
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: External
Regulator citations: Notified New Hampshire Department of Justice
Initial access: phishing_link

During the incident: Initiated an investigation to assess the incident's scope
Engaging a third-party cybersecurity firm
Taken steps to further strengthen and enhance the security of systems in The UPS Store network
Updating administrative and technical safeguards
Notified appropriate law enforcement authorities
Changes made: Updating administrative and technical safeguards
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(41 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 7 states

View merged incident ↗

Massachusetts State AGNov 27 · first

California State AGNov 27 · first

Montana State AGNov 27 · first

New Hampshire State AG+5d · this page

Illinois State AG+35d

Massachusetts State AG+54d

Montana State AG+54d

Washington State AG+54d

California State AG+54d

Indiana State AG+55d

New Hampshire State AG+58d

Pattern: first filing Nov 27 (MA), last Jan 24 (NH) — a 58-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Cascade drawn from the first 10 linked disclosures of 11 — the full spread may be wider.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/the-ups-store-20191202.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 2, 2019
Raw hash: 15413e6ed8e403f4f5df9155c3c20421a6862c4b0df53d45d78be8de72afe516

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityThe UPS Store, Inc.

Victim entityThe UPS Store, Inc.

Incidentdiscovered Oct 22, 2019

Stated responseInitiated an investigation to assess the incident's scope

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov