Social EngineeringRetail & ConsumerRetailPhishingCustomer Data InvolvedIdentity (basic)PIILowActive

The UPS Store, Inc.

bd_a11bc0821b5d9c7b · schema v1 · pii pii-v1

Severity

Low

Discovered

Dec 23, 2019

Filed

Jan 24, 2020

To disclose

5 weeks

Affected

13state residents only

Linked

11 filings

Confidence

65%

Full breach record for The UPS Store, Inc. →5 incidents on file

The UPS Store reported a phishing incident affecting local store email accounts between Sept 29, 2019 and Jan 13, 2020. Approximately 13 New Hampshire residents were identified as affected. Personal information in documents emailed for printing was accessed. The company engaged forensic investigators, updated safeguards, notified law enforcement, and offered 24 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 85 days

discovery → filing · 5 weeks / 32 days

Sep 29, 2019

Begins

Dec 23, 2019

Discovered

Jan 24, 2020

Filed

vs. sector median

3 wks faster

This filing is one of 11 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Indiana State AGbd_14922b19232949702020-01-21 · +3dVerified
Massachusetts State AGbd_5ec0b3b38c4e587f2020-01-20 · +4dVerified
Montana State AGbd_653c36227ae5d0192020-01-20 · +4dVerified
Washington State AGbd_981cfae047a0fc7b2020-01-20 · +4dVerified

Show 6 more filings ↓up to 59d gap

California State AGbd_ca9a5f83bebc38842020-01-20 · +4dVerified
New Hampshire State AGbd_cb2cfe011d56f0662019-12-02 · +53dVerified
Massachusetts State AGbd_5774e1e6495162cb2019-11-27 · +58dVerified
California State AGbd_d0346a89ea554cf22019-11-27 · +58dVerified
Montana State AGbd_d960785b671dd1452019-11-27 · +58dVerified
Washington State AGbd_f8abba6ac5da1d512019-11-26 · +59dCandidate

Name: King & Spalding LLP
norm: king spalding

Name: The UPS Store, Inc.
norm: the ups store
Domain: theupsstore.com
Industry: Retail & Consumerllm

Discovered: Dec 23, 2019
Breach occurred: Sep 29, 2019 – Jan 13, 2020
Undetected for: 85 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 21, 2020
Affected individuals: 13state-resident count only
Data types: Identity (basic)PII
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General
Initial access: phishing_link

During the incident: Initiated an investigation to assess the incident's scope
Engaged a third-party cybersecurity firm
Updated administrative and technical safeguards
Notified law enforcement
Established a call center to answer consumer questions
Providing complimentary credit monitoring and identity theft restoration services from Experian for 24 months
Changes made: Updating administrative and technical safeguards
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(32 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 6 states

View merged incident ↗

Washington State AGNov 26 · first

Massachusetts State AG+1d

California State AG+1d

Montana State AG+1d

New Hampshire State AG+6d

Massachusetts State AG+55d

Montana State AG+55d

Washington State AG+55d

California State AG+55d

Indiana State AG+56d

New Hampshire State AG+59d · this page

Pattern: first filing Nov 26 (WA), last Jan 24 (NH) — a 59-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/ups-store-20200124.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 24, 2020
Raw hash: 45f18a93814cc58edaa60d4db84823aff79b2787a97f20c8306c47a8236f30e0

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityKing & Spalding LLP

Victim entityThe UPS Store, Inc.

Incidentdiscovered Dec 23, 2019

Stated responseInitiated an investigation to assess the incident's scope

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov