HackingFinancial ServicesFinanceStolen CredentialsData ExfiltratedCustomer Data InvolvedDelayed DiscoveryIdentity (basic)Government IDHighContained

LoanCare, LLC

bd_dd5b86a0d84e81b8 · schema v1 · pii pii-v1

Severity

High

Discovered

Nov 19, 2023

Filed

Jan 12, 2024

To disclose

8 weeks

Affected

3,036state residents only

Linked

12 filings

Confidence

65%

Full breach record for LoanCare, LLC →3 incidents on file

LoanCare, LLC, a mortgage loan subservicer for Fidelity National Financial, Inc., disclosed a cybersecurity incident occurring on or about November 19, 2023. An unauthorized third party gained access to FNF's IT network and exfiltrated data including names, addresses, Social Security Numbers, and loan numbers. The incident has been contained. LoanCare notified law enforcement, engaged third-party experts, and provided 24 months of complimentary identity monitoring services through Kroll to affected borrowers.

J jump to incidentP pin to compareR raw source

South Carolina clock✓ SC CRA notice due8 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

discovery → filing · 8 weeks / 54 days

Nov 19, 2023

Discovered

Jan 12, 2024

Filed

vs. sector median

1 wks faster

This filing is one of 12 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Oregon State AGbd_0d25ed38802483462023-12-22 · +21dVerified
Hawaii State AGbd_3fbd6fa3aa196bb22023-12-22 · +21dVerified
California State AGbd_641ad1b56e1932e32023-12-22 · +21dVerified
Maine State AGbd_a83ab9d0b495249e2023-12-22 · +21dVerified

Show 6 more filings ↓up to 23d gap

Washington State AGbd_a8f2a740e499e5ca2023-12-22 · +21dVerified
Massachusetts State AGbd_efc19e916024c81d2023-12-22 · +21dVerified
New Hampshire State AGbd_27ed1a54fc92e6b92023-12-21 · +22dVerified
Montana State AGbd_578af164637810482023-12-21 · +22dVerified
Delaware State AGbd_7fabed71d6cd01ad2023-12-20 · +23dVerified
South Carolina State AGbd_a53faf14ab74e2392023-12-20 · +23dVerified

Showing first 10 of 11 linked disclosures.

Name: LoanCare, LLC
norm: loancare
Domain: loancare.com

Name: LoanCare, LLC
norm: loancare
Domain: loancare.com
Industry: Financial Servicesllm

Discovered: Nov 19, 2023
Materiality determined: —
Notification sent: —
Affected individuals: 3,036state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: notified certain law enforcement and governmental authorities
Initial access: exploit_public_facing

During the incident: Commenced an investigation with the assistance of third-party experts
Notified certain law enforcement and governmental authorities
Began taking measures to assess and contain the incident
Promptly launched an investigation into the nature and scope of the incident and notified law enforcement
Took measures to further secure our systems
Secured the services of Kroll to provide identity monitoring services
Changes made: Secured the services of Kroll to provide identity monitoring services at no cost to you for twenty-four (24) months
Credit Monitoring
Web Watcher
$1 Million Identity Fraud Loss Reimbursement
Fraud Consultation
Identity Theft Restoration
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 8 weeks(54 days from discovery to filing)
Compliance flags: SC CRA notice due
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 10 states

View merged incident ↗

Delaware State AGDec 20 · first

South Carolina State AGDec 20 · first

New Hampshire State AG+1d

Montana State AG+1d

Oregon State AG+2d

Hawaii State AG+2d

California State AG+2d

Maine State AG+2d

Washington State AG+2d

Massachusetts State AG+2d

South Carolina State AG+23d · this page

Pattern: first filing Dec 20 (DE), last Jan 12 (SC) — a 23-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Cascade drawn from the first 10 linked disclosures of 11 — the full spread may be wider.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/2024/LoanCare%20Cybersecurity%20Incident%20Borrower%20Notice%20template.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 12, 2024
Raw hash: 872e963f35f2f8514d348c27479bcaab6cd7f9d5d1a11ff923668ca9138861ad

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityLoanCare, LLC

Victim entityLoanCare, LLC

Incidentdiscovered Nov 19, 2023

Stated responseCommenced an investigation with the assistance of third-party experts

ComplianceSC CRA notice due

Extraction provenanceno artifact recorded

Source provenanceconsumer.sc.gov