CITIZENS BANK

Citizens Bank is a major American retail and commercial bank headquartered in Providence, Rhode Island. Operating within the financial services industry, it offers a wide range of products including personal and business banking, loans, mortgages, credit cards, and wealth management services. It serves millions of customers across the United States through branches, ATMs, and digital banking platforms.

Citizens Bank (Johnston, RI) reported an inadvertent disclosure that occurred on 03/04/2025 and was discovered on 03/06/2025. One Maine resident was affected out of 12 total individuals. The breach was classified as an inadvertent disclosure (accidental/error). Affected individuals were notified by written notice on 03/27/2025. Citizens Bank offered a two-year identity theft credit monitoring service (myTrueIdentity by TransUnion Interactive) to those affected.

Citizens Bank (Johnston, RI) reported an insider wrongdoing incident to the Maine AG. An internal actor engaged in unauthorized activity between October 23, 2023 and July 16, 2024. The breach was discovered on October 23, 2024. Two Maine residents were among 8,358 total individuals affected. Notifications were sent on December 6, 2024. Affected individuals were offered 24 months of TransUnion TrueIdentity identity theft protection.

Citizens Bank notified Vermont AG on 2024-09-26 of an incident where images containing customer PII (name, SSN, account number) were shared with an unauthorized party between Jan-Jun 2024. ~100 customers affected. Bank offered 2 years of TransUnion credit monitoring.