HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

CITIZENS BANK

bd_0918409b8ec9c60c · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jul 10, 2024

Filed

Sep 26, 2024

To disclose

11 weeks

Affected

100state residents only

Linked

2 filings

Confidence

67%

Full breach record for CITIZENS BANK →14 incidents on file

Citizens Bank notified Vermont AG on 2024-09-26 of an incident where images containing customer PII (name, SSN, account number) were shared with an unauthorized party between Jan-Jun 2024. ~100 customers affected. Bank offered 2 years of TransUnion credit monitoring.

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Vermont clock✗ VT AG >45 bday11 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 182 days

discovery → filing · 11 weeks / 78 days

Jan 10, 2024

Begins

Jul 10, 2024

Discovered

Sep 26, 2024

Filed

vs. sector median

+2 wks slower

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_ab61f8f1b3cac5582024-09-27 · +1dVerified

Name: CITIZENS BANK
norm: citizens bank
Domain: citizensbank.com

Name: CITIZENS BANK
norm: citizens bank
Domain: citizensbank.com
Industry: Financial Servicesllm

Discovered: Jul 10, 2024
Breach occurred: Jan 10, 2024 – Jun 13, 2024
Undetected for: 182 daysoccurrence → discovery
Materiality determined: Sep 26, 2024
Notification sent: Sep 26, 2024
Affected individuals: 100state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Initial access: valid_credentials

During the incident: Took steps to limit any further exposure
Began an investigation to determine the cause
Providing a complimentary two-year membership in an identity theft credit monitoring service (myTrueIdentity) provided by TransUnion Interactive
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(78 days from discovery to filing)
Compliance flags: VT AG >45 bday
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Vermont State AGSep 26 · first · this page

Massachusetts State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://ago.vermont.gov/document/2024-09-26-citizens-bank-data-breach-notice-consumers
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 26, 2024
Raw hash: 6b247fcfaacb399796ca473253214de88c028dde3557aea02e08a01b8ff8d570

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityCITIZENS BANK

Victim entityCITIZENS BANK

Incidentdiscovered Jul 10, 2024

Stated responseTook steps to limit any further exposure

ComplianceVT AG >45 bday

Extraction provenanceno artifact recorded

Source provenanceago.vermont.gov