MisuseFinancial ServicesFinancePrivilege AbuseCustomer Data InvolvedTargetedPIIMediumResolved

CITIZENS BANK

bd_41750a16bf5b818d · schema v1 · pii pii-v1

Severity

Medium

Discovered

Oct 23, 2024

Filed

Dec 10, 2024

To disclose

7 weeks

Affected · nationwide

8,3582 in this filing

Confidence

88%

Full breach record for CITIZENS BANK →14 incidents on file

Citizens Bank (Johnston, RI) reported an insider wrongdoing incident to the Maine AG. An internal actor engaged in unauthorized activity between October 23, 2023 and July 16, 2024. The breach was discovered on October 23, 2024. Two Maine residents were among 8,358 total individuals affected. Notifications were sent on December 6, 2024. Affected individuals were offered 24 months of TransUnion TrueIdentity identity theft protection.

J jump to incidentP pin to compareR raw source

Maine clockDiscovered Oct 23, 2024 → Filed with AG Dec 10, 202448d ⏱ ME AG >30d7 weeks discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

undetected · 366 days

discovery → filing · 7 weeks / 48 days

Oct 23, 2023

Begins

Oct 23, 2024

Discovered

Dec 10, 2024

Filed

vs. sector median

2 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed8,358 affectedView incident

Name: CITIZENS BANK
norm: citizens bank
Domain: citizensbank.com
Industry: Financial Services

Name: CITIZENS BANK
norm: citizens bank
Domain: citizensbank.com
Industry: Financial Services
Industry: Financial Servicesllm

Discovered: Oct 23, 2024
Breach occurred: Oct 23, 2023 – Jul 16, 2024
Undetected for: 366 daysoccurrence → discovery
Materiality determined: —
Notification sent: Dec 6, 2024
Affected individuals: 8,358state + nationwide
Data types: PII
Attack vector: Insider
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: Internal
Initial access: insider_action

During the incident: Written notification to affected individuals
24 Months TransUnion TrueIdentity identity theft protection offered
Changes made: Identity theft protection services offered via TransUnion TrueIdentity for 24 months
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(48 days from discovery to filing)
Compliance flags: ME AG >30d · 48d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.
Clock breakdown: Statute Window Elapsed Threshold Status
Maine
Discovered: Oct 23, 2024
→ Filed with AG: Dec 10, 2024
48d 30 days (soft) ME AG >30d

Statute	Window	Elapsed	Threshold	Status
Maine	Discovered: Oct 23, 2024 → Filed with AG: Dec 10, 2024	48d	30 days (soft)	ME AG >30d

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.maine.gov/agviewer/content/ag/985235c7-cb95-4be2-8792-a1252b4f8318/add73b69-6932-4579-9659-eebc8a3f1cd1.html
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 10, 2024
Raw hash: 3ed048ec86cde32eb771f0bc6fa8a349395650fea907cc62ad017daf2be42699

Reporting entityCITIZENS BANK

Victim entityCITIZENS BANK

Incidentdiscovered Oct 23, 2024

Stated responseWritten notification to affected individuals

ComplianceME AG >30d

Extraction provenanceno artifact recorded

Source provenancewww.maine.gov