HackingFinancial ServicesHealthcareFinancePhishingStolen CredentialsData ExfiltratedCustomer Data InvolvedDelayed DiscoveryIdentity (basic)Government IDFinancial accountHealth (basic)PHIMediumContained

CSI FINANCIAL SERVICES, LLC

bd_e7a6b31bb253ddc6 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Apr 26, 2021

Filed

Jul 9, 2021

To disclose

11 weeks

Affected

30state residents only

Linked

9 filings

Confidence

65%

Full breach record for CSI FINANCIAL SERVICES, LLC →2 incidents on file

CSI Financial Services, LLC (ClearBalance) reported a security incident to the New Hampshire Attorney General on July 8, 2021. Unauthorized access to cloud-based email accounts occurred between March 8 and April 26, 2021, following a detected fraudulent wire transfer attempt. The breach exposed personal information of approximately 30 New Hampshire residents, including names, SSNs, tax IDs, DOB, healthcare account details, and banking information. ClearBalance engaged forensic investigators, secured the email environment, and provided 24 months of identity theft protection services to affected individuals.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 49 days

discovery → filing · 11 weeks / 74 days

Mar 8, 2021

Begins

Apr 26, 2021

Discovered

Jul 9, 2021

Filed

vs. sector median

+2 wks slower

This filing is one of 9 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (8) · sorted by filing gap

Maine State AGbd_1dcc6aa2da29562f2021-07-09Candidate
California State AGbd_49e91b979f4d88a92021-07-09Verified
Oregon State AGbd_663c41aa5170b23b2021-07-09Verified
Indiana State AGbd_6c5baabf05d7d90b2021-07-09Verified

Show 4 more filings ↓up to 1d gap

Montana State AGbd_89f3f650d56ba9f12021-07-09Verified
Washington State AGbd_9e9c1a79596951852021-07-09Verified
Massachusetts State AGbd_c9952345557cab622021-07-09Verified
HHS OCRbd_47455c5eed8ef8662021-07-10 · +1dVerified

Name: Akin Gump Strauss Hauer & Feld LLP (on behalf of CSI Financial Services, LLC)
norm: akin gump strauss hauer feld llp on behalf of csi financial

Name: CSI FINANCIAL SERVICES, LLC
norm: csi financial
Industry: Financial ServicesllmHealthcarellm

Discovered: Apr 26, 2021
Breach occurred: Mar 8, 2021 – Apr 26, 2021
Undetected for: 49 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 9, 2021
Affected individuals: 30state-resident count only
Data types: Identity (basic)Government IDFinancial accountHealth (basic)PHI
Data elements: Social Security numberDate of birth
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General's Office
Initial access: phishing_link

During the incident: Engaged third-party forensic specialists
Contacted the FBI
Secured the email environment on April 26, 2021
Conducted an in-depth review of accessed emails
Engaged a third party to validate contact information
Provided identity theft protection services through IDX
Changes made: Changed all user account passwords
Implemented stronger access controls in the cloud email environment
Provided updated procedures for reporting suspicious activity
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(74 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 9 filings · 8 states

View merged incident ↗

Maine State AGJul 9 · first

California State AGJul 9 · first

Oregon State AGJul 9 · first

Indiana State AGJul 9 · first

Montana State AGJul 9 · first

Washington State AGJul 9 · first

Massachusetts State AGJul 9 · first

New Hampshire State AGJul 9 · first · this page

HHS OCR+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/csi-financial-services-20210709.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 9, 2021
Raw hash: ff0801ef1079cbb44f75806b3959db219a16229eb861f4d636995d36e1f241b1

Linked disclosures

Regulatory filings (8) · sorted by filing gap

Reporting entityAkin Gump Strauss Hauer & Feld LLP (on behalf of CSI Financial Services, LLC)

Victim entityCSI FINANCIAL SERVICES, LLC

Incidentdiscovered Apr 26, 2021

Stated responseEngaged third-party forensic specialists

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov