HackingFinancial ServicesHealthcareFinanceStolen CredentialsCustomer Data InvolvedEmployee Data InvolvedDelayed DiscoveryIdentity (basic)Government IDFinancial accountHealth (basic)PHIPIIHighContained

CSI FINANCIAL SERVICES, LLC

bd_49e91b979f4d88a9 · schema v1 · pii pii-v1

Severity

High

Discovered

Apr 26, 2021

Filed

Jul 9, 2021

To disclose

11 weeks

Affected

14,953

Linked

9 filings

Confidence

64%

Full breach record for CSI FINANCIAL SERVICES, LLC →2 incidents on file

CSI Financial Services, LLC (ClearBalance) experienced unauthorized access to certain email accounts between March 8, 2021, and April 26, 2021. The incident was detected on April 26, 2021, when an attempted unauthorized wire transfer was prevented. The breach affected approximately 14,953 individuals, including patients and employees, exposing personal information such as names, SSNs, banking details, and health information. The company engaged forensic investigators, contacted the FBI, and implemented stronger access controls.

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Incident timeline

undetected · 49 days

discovery → filing · 11 weeks / 74 days

Mar 8, 2021

Begins

Apr 26, 2021

Discovered

Jul 9, 2021

Filed

vs. sector median

+2 wks slower

This filing is one of 9 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (8) · sorted by filing gap

Maine State AGbd_1dcc6aa2da29562f2021-07-09Candidate
Oregon State AGbd_663c41aa5170b23b2021-07-09Verified
Indiana State AGbd_6c5baabf05d7d90b2021-07-09Verified
Montana State AGbd_89f3f650d56ba9f12021-07-09Verified

Show 4 more filings ↓up to 1d gap

Washington State AGbd_9e9c1a79596951852021-07-09Verified
Massachusetts State AGbd_c9952345557cab622021-07-09Verified
New Hampshire State AGbd_e7a6b31bb253ddc62021-07-09Verified
HHS OCRbd_47455c5eed8ef8662021-07-10 · +1dVerified

Name: CSI FINANCIAL SERVICES, LLC
norm: csi financial

Name: CSI FINANCIAL SERVICES, LLC
norm: csi financial
Industry: Financial ServicesllmHealthcarellm

Discovered: Apr 26, 2021
Breach occurred: Mar 8, 2021 – Apr 26, 2021
Undetected for: 49 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 9, 2021
Affected individuals: 14,953nationwide
Data types: Identity (basic)Government IDFinancial accountHealth (basic)PHIPII
Data elements: Social Security numberDate of birth
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Contacted the FBI
Initial access: valid_credentials

During the incident: Detected and prevented an attempted unauthorized wire transfer
Engaged a forensic investigator to aid in an investigation
Contacted the FBI
Changed the passwords for the compromised email accounts
Secured the email environment
Changed all user account passwords
Implemented stronger access controls on our network
Provided updated procedures for reporting suspicious activity
Offering identity theft protection services through IDX
Changes made: Changed all user account passwords
Implemented stronger access controls on our network
Provided updated procedures for reporting suspicious activity
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(74 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 9 filings · 8 states

View merged incident ↗

Maine State AGJul 9 · first

Oregon State AGJul 9 · first

Indiana State AGJul 9 · first

Montana State AGJul 9 · first

Washington State AGJul 9 · first

Massachusetts State AGJul 9 · first

New Hampshire State AGJul 9 · first

California State AGJul 9 · first · this page

HHS OCR+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-542757
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 9, 2021
Raw hash: 846cc609659f9d4f8c8359f09470774564476b98495cf032e7b1245076fec277

Linked disclosures

Regulatory filings (8) · sorted by filing gap

Reporting entityCSI FINANCIAL SERVICES, LLC

Victim entityCSI FINANCIAL SERVICES, LLC

Incidentdiscovered Apr 26, 2021

Stated responseDetected and prevented an attempted unauthorized wire transfer

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov