HackingTechnologyFinancial ServicesInformationData ExfiltratedCustomer Data InvolvedEmployee Data InvolvedIdentity (basic)Government IDFinancial accountHealth (basic)MinorHighContained

CSC SERVICEWORKS, INC.

bd_439ea792833dd547 · schema v1 · pii pii-v1

Severity

High

Discovered

Feb 4, 2024

Filed

Aug 9, 2024

To disclose

27 weeks

Affected · nationwide

35,340101 in this filing

Linked

7 filings

Confidence

66%

Full breach record for CSC SERVICEWORKS, INC. →

CSC ServiceWorks disclosed an external system breach (hacking) affecting 35,340 individuals, including 101 Maine residents. Unauthorized access occurred from September 23, 2023, to February 4, 2024. The company discovered the incident on February 4, 2024, and notified affected individuals on August 9, 2024. Compromised data included names, SSNs, driver's licenses, bank account numbers, and health insurance information. Third-party experts were engaged, and credit monitoring was offered.

J jump to incidentP pin to compareR raw source

Maine clockDiscovered Feb 4, 2024 → Filed with AG Aug 9, 2024187d ✗ ME AG >90d27 weeks discovery → filing

Incident timeline

undetected · 134 days

discovery → filing · 27 weeks / 187 days

Sep 23, 2023

Begins

Feb 4, 2024

Discovered

Aug 9, 2024

Filed

vs. sector median

+8 wks slower

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

Montana State AGbd_16644bd91f4a626d2024-08-09Candidate
Vermont State AGbd_3caea25ddf0d829e2024-08-09Verified
Indiana State AGbd_b64f5d1ac95dbe072024-08-09Verified
California State AGbd_d7c5db2e4839d6692024-08-09Verified

Show 2 more filings ↓up to 5d gap

New Hampshire State AGbd_d59c7d8ce4c08f302024-08-12 · +3dVerified
Massachusetts State AGbd_befc7a65ec772bea2024-08-14 · +5dVerified

Name: CSC SERVICEWORKS, INC.
norm: csc serviceworks
Domain: cscsw.com

Name: CSC SERVICEWORKS, INC.
norm: csc serviceworks
Domain: cscsw.com
Industry: TechnologyllmFinancial Servicesllm

Discovered: Feb 4, 2024
Breach occurred: Sep 23, 2023 – Feb 4, 2024
Undetected for: 134 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 9, 2024
Affected individuals: 35,340state + nationwide
Data types: Identity (basic)Government IDFinancial accountHealth (basic)Minor
Data elements: Date of birthMedical information
Attack vector: Unauthorized Access
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1119 Automated Collection
Threat actor: External
Regulator citations: Notified law enforcement
Initial access: exploit_public_facing

During the incident: Hired third-party experts to address this situation, perform an investigation into the unauthorized activity, and further secure our systems
Notified law enforcement
Engaged a data-review firm to determine what information was in those files
Offered complimentary membership to Experian’s IdentityWorks
Changes made: Further secure our systems to protect your information
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 27 weeks(187 days from discovery to filing)
Compliance flags: ME AG >90d · 187dME resident >60d · 187d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
Maine
Discovered: Feb 4, 2024
→ Filed with AG: Aug 9, 2024
187d 90 days ME AG >90d
Maine
Discovered: Feb 4, 2024
→ Notified: Aug 9, 2024
187d 60 days (analyst band; statutory cap is 30 days) ME resident >60d

Statute	Window	Elapsed	Threshold	Status
Maine	Discovered: Feb 4, 2024 → Filed with AG: Aug 9, 2024	187d	90 days	ME AG >90d
Maine	Discovered: Feb 4, 2024 → Notified: Aug 9, 2024	187d	60 days (analyst band; statutory cap is 30 days)	ME resident >60d

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 7 states

View merged incident ↗

Montana State AGAug 9 · first

Vermont State AGAug 9 · first

Indiana State AGAug 9 · first

California State AGAug 9 · first

Maine State AGAug 9 · first · this page

New Hampshire State AG+3d

Massachusetts State AG+5d

Pattern: first filing Aug 9 (MT), last Aug 14 (MA) — a 5-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.maine.gov/agviewer/content/ag/985235c7-cb95-4be2-8792-a1252b4f8318/2d81a065-2d73-4bcf-8deb-92365996681d.html
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 9, 2024
Raw hash: cc07ad12f52888a5c00c7b224e22016dda8caf4817a2011d6795d9eb8422d0d0

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entityCSC SERVICEWORKS, INC.

Victim entityCSC SERVICEWORKS, INC.

Incidentdiscovered Feb 4, 2024

Stated responseHired third-party experts to address this situation, perform an investigation into the unauthorized activity, and further secure our systems

ComplianceME AG >90d

Extraction provenanceno artifact recorded

Source provenancewww.maine.gov