HackingTechnologyInformationDelayed DiscoveryCustomer Data InvolvedIdentity (basic)Government IDFinancial accountHealth (basic)MediumContained

CSC SERVICEWORKS, INC.

bd_3caea25ddf0d829e · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 4, 2024

Filed

Aug 9, 2024

To disclose

27 weeks

Affected

Not disclosed

Linked

7 filings

Confidence

64%

Full breach record for CSC SERVICEWORKS, INC. →

CSC ServiceWorks notified consumers of a data breach where an unauthorized third party accessed systems between September 23, 2023, and February 4, 2024. Impacted data included names, DOBs, government IDs, financial account numbers, and limited medical information. The company engaged forensic experts, notified law enforcement, and offered credit monitoring.

J jump to incidentP pin to compareR raw source

Vermont clock✗ VT AG >45 bday27 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 134 days

discovery → filing · 27 weeks / 187 days

Sep 23, 2023

Begins

Feb 4, 2024

Discovered

Aug 9, 2024

Filed

vs. sector median

+8 wks slower

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

Montana State AGbd_16644bd91f4a626d2024-08-09Candidate
Maine State AGbd_439ea792833dd5472024-08-09Verified by operator
Indiana State AGbd_b64f5d1ac95dbe072024-08-09Verified
California State AGbd_d7c5db2e4839d6692024-08-09Verified

Show 2 more filings ↓up to 5d gap

New Hampshire State AGbd_d59c7d8ce4c08f302024-08-12 · +3dVerified
Massachusetts State AGbd_befc7a65ec772bea2024-08-14 · +5dVerified

Name: CSC SERVICEWORKS, INC.
norm: csc serviceworks
Domain: cscsw.com

Name: CSC SERVICEWORKS, INC.
norm: csc serviceworks
Domain: cscsw.com
Industry: Technologyllm

Discovered: Feb 4, 2024
Breach occurred: Sep 23, 2023 – Feb 4, 2024
Undetected for: 134 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 9, 2024
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDFinancial accountHealth (basic)
Data elements: Date of birthMedical information
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External
Regulator citations: Notified law enforcement
Initial access: valid_credentials

During the incident: Engaged cybersecurity experts to investigate
Engaged a data-review firm to determine what information was in those files
Notified law enforcement
Changes made: Hired third-party experts to further secure our systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 27 weeks(187 days from discovery to filing)
Compliance flags: VT AG >45 bday
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 7 states

View merged incident ↗

Montana State AGAug 9 · first

Maine State AGAug 9 · first

Indiana State AGAug 9 · first

California State AGAug 9 · first

Vermont State AGAug 9 · first · this page

New Hampshire State AG+3d

Massachusetts State AG+5d

Pattern: first filing Aug 9 (MT), last Aug 14 (MA) — a 5-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://ago.vermont.gov/document/2024-08-09-csc-serviceworks-data-breach-notice-consumers
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 9, 2024
Raw hash: 24dea2bd71f3a7c875be9bfc9f0aca5926255eec72551a41e4f5909d79f5d958

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entityCSC SERVICEWORKS, INC.

Victim entityCSC SERVICEWORKS, INC.

Incidentdiscovered Feb 4, 2024

Stated responseEngaged cybersecurity experts to investigate

ComplianceVT AG >45 bday

Extraction provenanceno artifact recorded

Source provenanceago.vermont.gov