TTEC Services Corporation

USAA notified Montana residents of a data incident where a third-party service provider's call center representatives improperly shared USAA access credentials with unauthorized individuals. The incident occurred between Dec 20, 2022 and May 18, 2023. Affected data included names, addresses, DOB, driver's license numbers, last 4 digits of SSN, bank account numbers, and PINs. USAA offered 2 years of Experian IdentityWorks.

TTEC Services Corporation disclosed a cybersecurity incident where unauthorized actors accessed files on its servers between March 31 and September 12, 2021. The breach affected individuals' personal information, including government IDs. TTEC engaged forensic firms, notified law enforcement, and offered one year of credit monitoring and identity protection services to affected individuals.

TTEC Services Corporation reported an external system breach (hacking) that occurred on March 31, 2021, and was discovered on November 24, 2021. The breach affected 19 Maine residents, compromising their names and Social Security numbers. In response, the company offered 12 months of identity theft protection services through IDX.

TTEC Services Corporation reported a data breach to the Massachusetts Office of Consumer Affairs and Business Regulation. The breach was reported on 2021-12-08. 113 Massachusetts residents were affected. The report records the breach type as electronic.

TTEC Services Corporation notified the New Hampshire Attorney General of a ransomware incident affecting 60 NH residents. Unauthorized activity occurred between March 31, 2021, and September 12, 2021. The attacker encrypted devices and exfiltrated files containing names and Social Security numbers. TTEC engaged forensic investigators, notified law enforcement, isolated systems, and offered one year of credit monitoring to affected individuals.

TTEC Services Corporation disclosed a cybersecurity incident involving unauthorized access to its network between March 31, 2021, and September 12, 2021. An unauthorized actor obtained files containing personal information. TTEC engaged cybersecurity firms and notified law enforcement. Affected individuals were offered one year of credit monitoring and identity protection services through IDX. The incident was detected in September 2021.

TTEC Services Corporation reported a data breach to the Indiana Attorney General. The breach occurred on 2021-03-31 and was reported on 2021-12-08. 483 Indiana residents were affected. 102,858 individuals affected in total.

TTEC SERVICES CORPORATION filed a data-breach notice with the Illinois Attorney General during 2021 (case 21-493). The register records the breach as discovered on September 12, 2021. Illinois does not publish the number of people affected — 815 ILCS 530/10 permits the Attorney General to publish only the entity name, the types of personal information and the date range.