HackingFinancial ServicesFinanceStolen CredentialsSupply Chain (3P Vendor)Customer Data InvolvedEmployee Data InvolvedIdentity (basic)Government IDFinancial accountAuthenticationMinorMediumContained

United Services Automobile Association

bd_1487bab81deb2ff5 · schema v1 · pii pii-v1

Severity

Medium

Discovered

—

Filed

Jun 21, 2023

To disclose

—

Affected

94state residents only

Confidence

65%

USAA notified Montana residents of a data incident where a third-party service provider's call center representatives improperly shared USAA access credentials with unauthorized individuals. The incident occurred between Dec 20, 2022 and May 18, 2023. Affected data included names, addresses, DOB, driver's license numbers, last 4 digits of SSN, bank account numbers, and PINs. USAA offered 2 years of Experian IdentityWorks.

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Incident timeline

Dec 20, 2022

Begins

Jun 21, 2023

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed94 affectedView incident

Name: United Services Automobile Association
norm: united services automobile association

Name: United Services Automobile Association
norm: united services automobile association
Industry: Financial Servicesllm

Discovered: —
Breach occurred: Dec 20, 2022 – May 18, 2023
Materiality determined: —
Notification sent: Jun 22, 2023
Affected individuals: 94state-resident count only
Data types: Identity (basic)Government IDFinancial accountAuthenticationMinor
Data elements: Social Security numberDate of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: External
Initial access: valid_credentials

During the incident: Third-party service provider notified USAA and took steps to block the unauthorized access
USAA is monitoring your account(s) for any suspicious activity
Working with the service provider to enhance its security measures and control environment
Offering a complimentary two-year membership of Experian’s IdentityWorks program
Changes made: Enhancing security measures and control environment at the service provider
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/Consumer-notification-letter-619.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 21, 2023
Raw hash: 89af8542e6c12f2b969baf28600a670333f8cbe3197add792e1873bfb8af7104

Reporting entityUnited Services Automobile Association

Victim entityUnited Services Automobile Association

IncidentThird-Party / Supply Chain

Stated responseThird-party service provider notified USAA and took steps to block the unauthorized access

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov