HackingTechnologyProfessional ServicesInformationStolen CredentialsData ExfiltratedTargetedIdentity (basic)Government IDHighContained

TTEC Services Corporation

bd_811a82f614e4359a · schema v1 · pii pii-v1

Severity

High

Discovered

Sep 1, 2021

Filed

Dec 13, 2021

To disclose

15 weeks

Affected

1,726state residents only

Linked

7 filings

Confidence

64%

Full breach record for TTEC Services Corporation →2 incidents on file

TTEC Services Corporation disclosed a cybersecurity incident where unauthorized actors accessed files on its servers between March 31 and September 12, 2021. The breach affected individuals' personal information, including government IDs. TTEC engaged forensic firms, notified law enforcement, and offered one year of credit monitoring and identity protection services to affected individuals.

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South Carolina clock✓ SC CRA notice due15 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 154 days

discovery → filing · 15 weeks / 103 days

Mar 31, 2021

Begins

Sep 1, 2021

Discovered

Dec 13, 2021

Filed

vs. sector median

4 wks faster

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

Maine State AGbd_1a3f6cbadeb9f2122021-12-08 · +5dVerified
Massachusetts State AGbd_2d8ded831a0bf4182021-12-08 · +5dVerified
New Hampshire State AGbd_38c0efdeea4288372021-12-08 · +5dVerified
Montana State AGbd_7c7e70cacf968e442021-12-08 · +5dVerified

Show 2 more filings ↓up to 346d gap

Indiana State AGbd_f7035f64622870e82021-12-08 · +5dVerified
Illinois State AGbd_0b6321c3f90f99c32021-01-01 · +346dCandidate

Name: TTEC Services Corporation
norm: ttec services

Name: TTEC Services Corporation
norm: ttec services
Industry: TechnologyllmProfessional Servicesllm

Discovered: Sep 1, 2021
Breach occurred: Mar 31, 2021 – Sep 12, 2021
Undetected for: 154 daysoccurrence → discovery
Materiality determined: —
Notification sent: Dec 8, 2021
Affected individuals: 1,726state-resident count only
Data types: Identity (basic)Government ID
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Initial access: valid_credentials

During the incident: Engaged cyber security firms
Notified law enforcement
Offering credit monitoring and identity protection services through IDX
Changes made: Enhanced security measures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 15 weeks(103 days from discovery to filing)
Compliance flags: SC CRA notice due
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 7 states

View merged incident ↗

Illinois State AGJan 1 · first

Maine State AG+341d

Massachusetts State AG+341d

New Hampshire State AG+341d

Montana State AG+341d

Indiana State AG+341d

South Carolina State AG+346d · this page

Pattern: first filing Jan 1 (IL), last Dec 13 (SC) — a 346-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://consumer.sc.gov/sites/consumer/files/Documents/Business%20Resources%20Laws/Related%20Laws/Breaches/2021/TTEC.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 13, 2021
Raw hash: f28225615993f613096b4c51af40046ecff8d1fea17529a42f9ee4f16dc60044

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entityTTEC Services Corporation

Victim entityTTEC Services Corporation

Incidentdiscovered Sep 1, 2021

Stated responseEngaged cyber security firms

ComplianceSC CRA notice due

Extraction provenanceno artifact recorded

Source provenanceconsumer.sc.gov