Social EngineeringFinancial ServicesFinancePhishingStolen CredentialsBECMulti-Stage ChainWire FraudCustomer Data InvolvedEmployee Data InvolvedGovernment IDFinancial accountHealth (basic)CredentialsHighResolved

Guaranteed Rate, Inc

bd_ce105c14a20cc03e · schema v1 · pii pii-v1

Severity

High

Discovered

Sep 13, 2017

Filed

Jan 12, 2018

To disclose

17 weeks

Affected

23,427state residents only

Linked

6 filings

Confidence

66%

Full breach record for Guaranteed Rate, Inc →4 incidents on file

Guaranteed Rate, Inc. experienced a phishing attack targeting employees and borrowers in 2017. Unknown actors accessed company email accounts between June 9 and October 2, 2017, viewing personal information including SSNs, driver's license numbers, financial account info, and health insurance data. The incident also involved business email compromise leading to fraudulent wire transfers of mortgage closing funds. 23,427 California residents were affected. Guaranteed Rate reimbursed impacted borrowers, engaged forensic experts, notified law enforcement (FBI, Secret Service), and offered two years of credit monitoring.

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Incident timeline

undetected · 96 days

discovery → filing · 17 weeks / 121 days

Jun 9, 2017

Begins

Sep 13, 2017

Discovered

Jan 12, 2018

Filed

vs. sector median

+9 wks slower

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Massachusetts State AGbd_0bbdaed63722fa242018-01-12Verified
Montana State AGbd_1ab523da019103002018-01-12Candidate
New Hampshire State AGbd_4842e8022d70a3ad2018-01-12Verified
Oregon State AGbd_aef4207386017ce22018-01-12Verified

Show 1 more filing ↓up to 4d gap

South Carolina State AGbd_bfb9c8077556d5e62018-01-16 · +4dVerified

Name: Guaranteed Rate, Inc
norm: guaranteed rate

Name: Guaranteed Rate, Inc
norm: guaranteed rate
Industry: Financial Servicesllm

Discovered: Sep 13, 2017
Breach occurred: Jun 9, 2017 – Oct 2, 2017
Undetected for: 96 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 12, 2018
Affected individuals: 23,427state-resident count only
Data types: Government IDFinancial accountHealth (basic)Credentials
Data elements: Social Security number
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified the FBINotified the United States Secret ServiceProvided written notice to other state regulators
Initial access: phishing_link

During the incident: Contacted law enforcement
Launched an investigation with the assistance of a leading outside computer forensics expert
Performed a thorough review of all email logs
Engaged in an additional process of identifying and confirming address information for the affected population
Notified other state regulators
Notified the three major consumer reporting agencies
Notified the FBI
Notified the United States Secret Service
Changes made: Offering potentially affected individuals complimentary access to two years of free credit and identity monitoring and identity repair services through AllClear ID
Providing potentially affected individuals with information on how to protect against identity theft and fraud
Forcing a mandatory password re-set for all employees
Providing mandatory phishing training for all employees
Implementing multiple disclosures to borrowers making them aware of wire transfer scams
Sending multiple communications to title companies reminding them of wire transfer scams
Taking steps towards implementing additional security safeguards to protect sensitive data stored within its systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 17 weeks(121 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Massachusetts State AGJan 12 · first

Montana State AGJan 12 · first

New Hampshire State AGJan 12 · first

Oregon State AGJan 12 · first

California State AGJan 12 · first · this page

South Carolina State AG+4d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-132638
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 12, 2018
Raw hash: 975cc6ec9e8216a19685f47ca354c4d4753d49098f3c043d2eaf5c48184a69fc

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityGuaranteed Rate, Inc

Victim entityGuaranteed Rate, Inc

Incidentdiscovered Sep 13, 2017

Stated responseContacted law enforcement

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov