MisuseFinancial ServicesFinancePrivilege AbuseSupply Chain (3P Vendor)Customer Data InvolvedIdentity (basic)Government IDMediumContained

PROGRESSIVE CASUALTY INSURANCE COMPANY

bd_6fdb433608093ae3 · schema v1 · pii pii-v1

Severity

Medium

Discovered

—

Filed

Aug 1, 2023

To disclose

—

Affected

Not disclosed

Linked

9 filings

Confidence

66%

Full breach record for PROGRESSIVE CASUALTY INSURANCE COMPANY →5 incidents on file

Progressive Casualty Insurance Company notified Delaware residents of a security incident involving a third-party call center provider. Between May 2021 and May 19, 2023, unauthorized individuals accessed customer data using improperly shared employee credentials. Affected data included names, addresses, driver's license numbers, emails, phone numbers, and dates of birth. Progressive engaged Experian to provide 24 months of complimentary credit monitoring and identity restoration services.

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Incident timeline

May 1, 2021

Begins

Aug 1, 2023

Filed

This filing is one of 9 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (8) · sorted by filing gap

Washington State AGbd_13eee63ab5d15a5b2023-08-01Candidate
Hawaii State AGbd_3d21615407581ec92023-08-01Verified
Indiana State AGbd_670659974b1e74332023-08-01Verified
South Carolina State AGbd_8022aaac26b72ebc2023-08-01Verified

Show 4 more filings ↓

Maine State AGbd_9232e4d288f699c02023-08-01Verified
California State AGbd_daa70fe37b441c8f2023-08-01Verified
Oregon State AGbd_dcb87249ca236b462023-08-01Verified
Massachusetts State AGbd_dd05f3659c055ade2023-08-01Verified

Name: The Progressive Group of Insurance Companies
norm: the progressive group of insurance companies

Name: PROGRESSIVE CASUALTY INSURANCE COMPANY
norm: progressive casualty insurance
Industry: Financial Servicesllm

Discovered: —
Breach occurred: May 1, 2021 – May 19, 2023
Materiality determined: —
Notification sent: Aug 1, 2023
Affected individuals: Not disclosed
Data types: Identity (basic)Government ID
Data elements: Date of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External
Regulator citations: Notified law enforcement
Third party: via Third-party call center provider
Initial access: valid_credentials

During the incident: Launched a comprehensive investigation and extensive analysis
Took steps to block the unauthorized access
Working with its third-party service providers to help protect against similar incidents in the future
Secured the services of Experian to provide credit and identity monitoring at no cost
Changes made: Working with its third-party service providers to help protect against similar incidents in the future
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 9 filings · 9 states

View merged incident ↗

Washington State AGAug 1 · first

Hawaii State AGAug 1 · first

Indiana State AGAug 1 · first

South Carolina State AGAug 1 · first

Maine State AGAug 1 · first

California State AGAug 1 · first

Oregon State AGAug 1 · first

Massachusetts State AGAug 1 · first

Delaware State AGAug 1 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://attorneygeneral.delaware.gov/wp-content/uploads/sites/50/2023/08/Experian-sample-letter.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 1, 2023
Raw hash: 34a82b98295b4207756701cbbb9d357e13a10d5a7a1044a7d26c8d1482761694

Linked disclosures

Regulatory filings (8) · sorted by filing gap

Reporting entityThe Progressive Group of Insurance Companies

Victim entityPROGRESSIVE CASUALTY INSURANCE COMPANY

IncidentThird-Party / Supply Chain

Stated responseLaunched a comprehensive investigation and extensive analysis

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceattorneygeneral.delaware.gov