MisuseFinancial ServicesFinancePrivilege AbuseMulti-Stage ChainCustomer Data InvolvedIdentity (basic)Government IDHighContained

PROGRESSIVE CASUALTY INSURANCE COMPANY

bd_3d21615407581ec9 · schema v1 · pii pii-v1

Severity

High

Discovered

May 19, 2023

Filed

Aug 1, 2023

To disclose

11 weeks

Affected

1,044state residents only

Linked

9 filings

Confidence

66%

Full breach record for PROGRESSIVE CASUALTY INSURANCE COMPANY →5 incidents on file

Progressive Casualty Insurance Company notified Hawaii residents of a security incident involving a third-party call center provider. Employees of the provider improperly shared access credentials with unauthorized individuals, who accessed customer PII including names, addresses, driver's license numbers, and dates of birth. The incident was discovered on May 19, 2023, and Progressive engaged Experian to provide credit monitoring services.

J jump to incidentP pin to compareR raw source

Hawaii clock✓ HI CRA notice due11 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 748 days

discovery → filing · 11 weeks / 74 days

May 1, 2021

Begins

May 19, 2023

Discovered

Aug 1, 2023

Filed

vs. sector median

+2 wks slower

This filing is one of 9 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (8) · sorted by filing gap

Washington State AGbd_13eee63ab5d15a5b2023-08-01Candidate
Indiana State AGbd_670659974b1e74332023-08-01Verified
Delaware State AGbd_6fdb433608093ae32023-08-01Verified
South Carolina State AGbd_8022aaac26b72ebc2023-08-01Verified

Show 4 more filings ↓

Maine State AGbd_9232e4d288f699c02023-08-01Verified
California State AGbd_daa70fe37b441c8f2023-08-01Verified
Oregon State AGbd_dcb87249ca236b462023-08-01Verified
Massachusetts State AGbd_dd05f3659c055ade2023-08-01Verified

Name: PROGRESSIVE CASUALTY INSURANCE COMPANY
norm: progressive casualty insurance

Name: PROGRESSIVE CASUALTY INSURANCE COMPANY
norm: progressive casualty insurance
Industry: Financial Servicesllm

Discovered: May 19, 2023
Breach occurred: May 1, 2021
Undetected for: 748 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 1, 2023
Affected individuals: 1,044state-resident count only
Data types: Identity (basic)Government ID
Attack vector: Insider
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: Internal
Regulator citations: notified law enforcement
Initial access: insider_action

During the incident: Launched a comprehensive investigation and extensive analysis
Took steps to block the unauthorized access
Working with its third-party service providers to help protect against similar incidents in the future
Secured the services of Experian to provide credit and identity monitoring at no cost
Changes made: Working with its third-party service providers to help protect against similar incidents in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(74 days from discovery to filing)
Compliance flags: HI CRA notice due
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 9 filings · 9 states

View merged incident ↗

Washington State AGAug 1 · first

Indiana State AGAug 1 · first

Delaware State AGAug 1 · first

South Carolina State AGAug 1 · first

Maine State AGAug 1 · first

California State AGAug 1 · first

Oregon State AGAug 1 · first

Massachusetts State AGAug 1 · first

Hawaii State AGAug 1 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://cca.hawaii.gov/wp-content/uploads/2026/05/Letter.2023-0897.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 1, 2023
Raw hash: 5d9f96a28803bc84689e75eae30a05ac6a72e4803d1580b06609c1f9b0886c41

Linked disclosures

Regulatory filings (8) · sorted by filing gap

Reporting entityPROGRESSIVE CASUALTY INSURANCE COMPANY

Victim entityPROGRESSIVE CASUALTY INSURANCE COMPANY

Incidentdiscovered May 19, 2023

Stated responseLaunched a comprehensive investigation and extensive analysis

ComplianceHI CRA notice due

Extraction provenanceno artifact recorded

Source provenancecca.hawaii.gov