HackingFinancial ServicesFinanceStolen CredentialsSupply Chain (3P Vendor)Customer Data InvolvedMulti-Stage ChainIdentity (basic)Government IDFinancial accountPIIHighContained

PROGRESSIVE CASUALTY INSURANCE COMPANY

bd_13eee63ab5d15a5b · schema v1 · pii pii-v1

Severity

High

Discovered

May 19, 2023

Filed

Aug 1, 2023

To disclose

11 weeks

Affected

8,325state residents only

Linked

9 filings

Confidence

69%

Full breach record for PROGRESSIVE CASUALTY INSURANCE COMPANY →5 incidents on file

Progressive Casualty Insurance Company notified the WA AG of a security incident involving a third-party call center provider. Unauthorized individuals accessed customer PII (names, DOB, driver's licenses, SSNs, financial accounts) via stolen credentials shared by provider employees. Incident discovered May 19, 2023. ~8,325 WA residents affected. Notifications sent Aug 1, 2023, with credit monitoring offered.

J jump to incidentP pin to compareR raw source

Washington clock⏱ WA AG >30d11 weeks discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

undetected · 748 days

discovery → filing · 11 weeks / 74 days

May 1, 2021

Begins

May 19, 2023

Discovered

Aug 1, 2023

Filed

vs. sector median

+2 wks slower

This filing is one of 9 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (8) · sorted by filing gap

Hawaii State AGbd_3d21615407581ec92023-08-01Verified
Indiana State AGbd_670659974b1e74332023-08-01Verified
Delaware State AGbd_6fdb433608093ae32023-08-01Verified
South Carolina State AGbd_8022aaac26b72ebc2023-08-01Verified

Show 4 more filings ↓

Maine State AGbd_9232e4d288f699c02023-08-01Verified
California State AGbd_daa70fe37b441c8f2023-08-01Verified
Oregon State AGbd_dcb87249ca236b462023-08-01Verified
Massachusetts State AGbd_dd05f3659c055ade2023-08-01Verified

Name: PROGRESSIVE CASUALTY INSURANCE COMPANY
norm: progressive casualty insurance

Name: PROGRESSIVE CASUALTY INSURANCE COMPANY
norm: progressive casualty insurance
Industry: Financial Servicesllm

Discovered: May 19, 2023
Breach occurred: May 1, 2021 – May 18, 2023
Undetected for: 748 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 1, 2023
Affected individuals: 8,325state-resident count only
Data types: Identity (basic)Government IDFinancial accountPII
Data elements: NameSocial Security numberDriver's licence numberFinancial account numberDate of birth
WA-stated cause: Unauthorized Access
WA-stated duration: lifecycle Unknowndexposure Unknownd
WA-stated discovery: Found after the fact
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified Washington Office of the Attorney General
Third party: via Third-party service provider
Initial access: valid_credentials

During the incident: Blocked access to its systems by the unauthorized individuals identified by the third-party service provider
Launched a comprehensive investigation
Undertook an extensive analysis to determine what customer information the unauthorized individuals may have accessed
Notified law enforcement
Working with its third-party service providers to help protect against similar incidents in the future
Established a call center to answer individuals' questions
Began mailing notifications to the individuals it has identified to date
Offering 24 months of Experian's credit monitoring and identity theft restoration services
Changes made: Working with its third-party service providers to help protect against similar incidents in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(74 days from discovery to filing)
Compliance flags: WA AG >30d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 9 filings · 9 states

View merged incident ↗

Hawaii State AGAug 1 · first

Indiana State AGAug 1 · first

Delaware State AGAug 1 · first

South Carolina State AGAug 1 · first

Maine State AGAug 1 · first

California State AGAug 1 · first

Oregon State AGAug 1 · first

Massachusetts State AGAug 1 · first

Washington State AGAug 1 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachA26056.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 1, 2023
Raw hash: afcae3ca9e790932ce2ebe36eb407bbbe7a48354330f566c3a119a0a32c8bf39

Linked disclosures

Regulatory filings (8) · sorted by filing gap

Reporting entityPROGRESSIVE CASUALTY INSURANCE COMPANY

Victim entityPROGRESSIVE CASUALTY INSURANCE COMPANY

Incidentdiscovered May 19, 2023

Stated responseBlocked access to its systems by the unauthorized individuals identified by the third-party service provider

ComplianceWA AG >30d

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com