HackingRetail & ConsumerProfessional ServicesRetailStolen CredentialsSupply Chain (3P Vendor)Customer Data InvolvedDelayed DiscoveryIdentity (basic)Financial accountFinancial credentialsLowContained

SERRV International

bd_17e5ef2969179386 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 17, 2023

Filed

Aug 28, 2023

To disclose

6 weeks

Affected

Not disclosed

Linked

8 filings

Confidence

64%

Full breach record for SERRV International →2 incidents on file

SERRV International notified customers of a data security incident involving its third-party e-commerce platform, CommerceV3. An unauthorized party accessed CommerceV3 systems between November 24, 2021, and December 14, 2022. CommerceV3 identified potentially impacted SERRV customers on July 17, 2023. Affected data may include name, email, billing address, payment card number, expiration date, and security code. SERRV and CommerceV3 conducted forensic investigations and implemented additional security measures.

J jump to incidentP pin to compareR raw source

California clockDiscovered Jul 17, 2023 → Notified Aug 25, 202339d ✓ CA 60-day OK6 weeks discovery → filing

Incident timeline

undetected · 600 days

discovery → filing · 6 weeks / 42 days

Nov 24, 2021

Begins

Jul 17, 2023

Discovered

Aug 28, 2023

Filed

vs. sector median

1 wks faster

This filing is one of 8 about the same incident.View merged incident

Part of CommerceV3 supply-chain incident (2023) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (7) · sorted by filing gap

Montana State AGbd_dfb5cf626154740c2023-08-28Verified
New Hampshire State AGbd_08ffdb5fb7d5760d2023-08-29 · +1dVerified
Massachusetts State AGbd_9501e53b4f19ffa32023-08-29 · +1dVerified
Washington State AGbd_c0397a66ed1f65a32023-08-29 · +1dCandidate

Show 3 more filings ↓up to 3d gap

Oregon State AGbd_c3a7e9d559999fc52023-08-29 · +1dVerified
Maine State AGbd_ed8988c26ba5160a2023-08-29 · +1dVerified
Indiana State AGbd_d31bb733518a139c2023-08-25 · +3dVerified

Name: SERRV International
norm: serrv international
Domain: serrv.org

Name: SERRV International
norm: serrv international
Domain: serrv.org
Industry: Retail & ConsumerllmProfessional Servicesllm

Discovered: Jul 17, 2023
Breach occurred: Nov 24, 2021 – Dec 14, 2022
Undetected for: 600 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 25, 2023
Affected individuals: Not disclosed
Data types: Identity (basic)Financial accountFinancial credentials
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External
Third party: via CommerceV3

During the incident: Conducted a thorough forensic investigation alongside third-party cybersecurity experts
Worked alongside the major card brands and banks during this investigation
Provided notification and information about steps to protect personal information
Implemented additional security measures designed to protect the privacy of its customers
Changes made: Implemented additional security measures designed to protect the privacy of its customers
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(42 days from discovery to filing)
Compliance flags: CA 60-day OK · 39d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
California
Discovered: Jul 17, 2023
→ Notified: Aug 25, 2023
39d 60 days (analyst band, pre-2026 discoveries) CA 60-day OK

Statute	Window	Elapsed	Threshold	Status
California	Discovered: Jul 17, 2023 → Notified: Aug 25, 2023	39d	60 days (analyst band, pre-2026 discoveries)	CA 60-day OK

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 8 filings · 8 states

View merged incident ↗

Indiana State AGAug 25 · first

Montana State AG+3d

California State AG+3d · this page

New Hampshire State AG+4d

Massachusetts State AG+4d

Washington State AG+4d

Oregon State AG+4d

Maine State AG+4d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-572518
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 28, 2023
Raw hash: 1fde2f895766a3bc048dd692fef9a8a50e4228451446efbb96d711be49193666

Linked disclosures

Regulatory filings (7) · sorted by filing gap

Reporting entitySERRV International

Victim entitySERRV International

Incidentdiscovered Jul 17, 2023

Stated responseConducted a thorough forensic investigation alongside third-party cybersecurity experts

ComplianceCA 60-day OK

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov