PROVIDENT FINANCIAL SERVICES INC

Provident Bank notified the NH Attorney General on August 30, 2019, of an incident affecting one customer. A customer provided incorrect login credentials (username) for another customer with the same name. The bank representative unlocked the wrong account. The customer realized the error and called the bank, which immediately disabled the account. No transactions occurred.

The Provident Bank reported a data breach to the Massachusetts Office of Consumer Affairs and Business Regulation. The breach was reported on 2019-08-21. 1 Massachusetts residents were affected. The report records the breach type as electronic.

The Provident Bank reported a data breach to the Massachusetts Office of Consumer Affairs and Business Regulation. The breach was reported on 2019-04-08. 2 Massachusetts residents were affected. The report records the breach type as electronic.

The Provident Bank notified the NH Attorney General that a customer's information was exposed due to a misdelivery error. An employee provided a statement intended for a different customer with the same name. One individual was affected. The bank informed the customer and retrained the employee on verification procedures.

Provident Bank notified the NH Attorney General that an employee at a NH branch accidentally deposited a check intended for a different business customer into the wrong account. This error exposed the affected customer's name, address, and account number. The error was corrected, and staff were retrained on handling bill pay envelopes.

Provident Bank notified the NH Attorney General that a personal financial statement containing customer information was inadvertently sent to a potential client instead of a blank form. Two customers were affected. The potential client deleted the file. The bank provided training to the employee.