HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedPIIIdentity (basic)OtherLowContained

Provident Bank

bd_bed4629db7881963 · schema v1 · pii pii-v1

Severity

Low

Discovered

Aug 28, 2019

Filed

Aug 30, 2019

To disclose

2 days

Affected

1state residents only

Confidence

68%

Full breach record for Provident Bank →6 incidents on file

Provident Bank notified the NH Attorney General on August 30, 2019, of an incident affecting one customer. A customer provided incorrect login credentials (username) for another customer with the same name. The bank representative unlocked the wrong account. The customer realized the error and called the bank, which immediately disabled the account. No transactions occurred.

J jump to incidentP pin to compareR raw source

Incident timeline

discovery → filing · 2 days

Aug 28, 2019

Discovered

Aug 30, 2019

Filed

vs. sector median

8 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Provident Bank
norm: provident bank

Name: Provident Bank
norm: provident bank
Industry: Financial Servicesllm

Discovered: Aug 28, 2019
Materiality determined: —
Notification sent: —
Affected individuals: 1state-resident count only
Data types: PIIIdentity (basic)Other
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External
Regulator citations: Notified New Hampshire Consumer Protection and Antitrust Bureau
Initial access: valid_credentials

During the incident: Immediately disabled the online account
Reviewed the recent activity for anything that had taken place
Reached out by phone and email to the customer that was affected
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 2 days(2 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/provident-bank-20190830.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 30, 2019
Raw hash: 3f0786c5bfa27bb3e045219babf9fcb2cbb9db5126d75c614517b2319e121b92

Reporting entityProvident Bank

Victim entityProvident Bank

Incidentdiscovered Aug 28, 2019

Stated responseImmediately disabled the online account

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov