HackingProfessional ServicesHealthcareProfessional ServicesCustomer Data InvolvedBusiness Associate (HIPAA)Health (basic)Identity (basic)Government IDPHIHighContained

CONDUENT BUSINESS SERVICES, LLC

bd_fdf1d7157c62cf89 · schema v1 · pii pii-v1

Severity

High

Discovered

Jan 13, 2025

Filed

Feb 2, 2026

To disclose

13 months

Affected

72,066state residents only

Linked

42 filings

Confidence

64%

Full breach record for CONDUENT BUSINESS SERVICES, LLC →5 incidents on file

Conduent Business Services, LLC disclosed a cyber incident where an unauthorized third party accessed its network from October 21, 2024, to January 13, 2025. The incident was discovered on January 13, 2025. Affected data includes personal information of individuals associated with current or former health plans, potentially including names, Social Security numbers, and health information. Conduent engaged forensic experts, secured networks, notified law enforcement, and is offering credit monitoring services.

J jump to incidentP pin to compareR raw source

Massachusetts clock✗ MA AG >90d13 months discovery → filing

Incident timeline

undetected · 84 days

discovery → filing · 13 months / 385 days

Oct 21, 2024

Begins

Jan 13, 2025

Discovered

Feb 2, 2026

Filed

vs. sector median

+36 wks slower

This filing is one of 42 filings about the same incident.View merged incident

Part of CONDUENT BUSINESS SERVICES, LLC supply-chain incident (2025) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

New Hampshire State AGbd_a6caa75fc8d4461c2026-02-02Verified by operator
Vermont State AGbd_b53c868a573bb6392026-02-05 · +3dVerified by operator
Maine State AGbd_22414037e01075c42026-02-09 · +7dVerified by operator
Massachusetts State AGbd_d07f2633dfec89672026-02-10 · +8dVerified by operator

Show 6 more filings ↓up to 84d gap

New Hampshire State AGbd_3af322b73c7f0ee52026-03-24 · +50dVerified by operator
California State AGbd_59f91c9fe372bad22026-03-24 · +50dVerified by operator
Vermont State AGbd_bd09f131aeddef8d2026-03-24 · +50dVerified by operator
Illinois State AGbd_1cb3bb50841b93a62026-04-01 · +58dVerified by operator
New Hampshire State AGbd_81c152f95b5887012026-04-27 · +84dVerified by operator
California State AGbd_ee9a5338c14e0e992026-04-27 · +84dVerified by operator

Showing first 10 of 41 linked disclosures.

Name: CONDUENT BUSINESS SERVICES, LLC
norm: conduent business
Domain: conduent.com

Name: CONDUENT BUSINESS SERVICES, LLC
norm: conduent business
Domain: conduent.com
Industry: Professional ServicesllmHealthcarellm

Discovered: Jan 13, 2025
Breach occurred: Oct 21, 2024 – Jan 13, 2025
Undetected for: 84 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 72,066state-resident count only
Data types: Health (basic)Identity (basic)Government IDPHI
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External

During the incident: Secured our networks
Initiated an investigation with the assistance of third-party forensic experts
Safely restored our systems and operations
Notified law enforcement
Providing you with access to 12/24 months of credit monitoring and identity restoration services through Epiq at no charge to you
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 months(385 days from discovery to filing)
Compliance flags: MA AG >90d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 6 states

View merged incident ↗

New Hampshire State AGFeb 2 · first

Massachusetts State AGFeb 2 · first · this page

Vermont State AG+3d

Maine State AG+7d

Massachusetts State AG+8d

New Hampshire State AG+50d

California State AG+50d

Vermont State AG+50d

Illinois State AG+58d

New Hampshire State AG+84d

California State AG+84d

Pattern: first filing Feb 2 (NH), last Apr 27 (CA) — a 84-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Cascade drawn from the first 10 linked disclosures of 41 — the full spread may be wider.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.mass.gov/doc/2026-150-conduent-business-services-llc/download
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Feb 2, 2026
Raw hash: 9fa6ec52cbff651061727185ad704e4e1e29798a1379b6a93952927cbb694173

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityCONDUENT BUSINESS SERVICES, LLC

Victim entityCONDUENT BUSINESS SERVICES, LLC

Incidentdiscovered Jan 13, 2025

Stated responseSecured our networks

ComplianceMA AG >90d

Extraction provenanceno artifact recorded

Source provenancewww.mass.gov