HackingProfessional ServicesProfessional ServicesData ExfiltratedCustomer Data InvolvedPIIIdentity (basic)LowContained

Frax Outsourcing

bd_d01e1c0cc26f3b9f · schema v1 · pii pii-v1

Severity

Low

Discovered

Jun 19, 2023

Filed

Sep 25, 2023

To disclose

14 weeks

Affected

3state residents only

Linked

6 filings

Confidence

66%

Full breach record for Frax Outsourcing →

Frax Outsourcing, a subsidiary of TheKey, LLC, notified the New Hampshire Attorney General of a criminal cyberattack affecting a legacy system. Unauthorized access occurred between November 2 and 15, 2022. The incident was discovered on June 19, 2023, affecting 3 New Hampshire residents. PII was accessed, but no misuse was found. Frax decommissioned the legacy environment and offered identity theft protection services.

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Incident timeline

undetected · 229 days

discovery → filing · 14 weeks / 98 days

Nov 2, 2022

Begins

Jun 19, 2023

Discovered

Sep 25, 2023

Filed

vs. sector median

5 wks faster

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Massachusetts State AGbd_727545de51968acf2023-09-22 · +3dVerified
Montana State AGbd_dd180619ecbefbb02023-09-22 · +3dVerified
Maine State AGbd_fcffb72a847f709e2023-09-22 · +3dCandidate
Oregon State AGbd_313083397f767c1e2023-10-10 · +15dVerified

Show 1 more filing ↓up to 15d gap

California State AGbd_8967bd1d3f3e82992023-10-10 · +15dVerified

Name: TheKey, LLC
norm: thekey

Name: Frax Outsourcing
norm: frax outsourcing
Industry: Professional Servicesllm

Discovered: Jun 19, 2023
Breach occurred: Nov 2, 2022 – Nov 15, 2022
Undetected for: 229 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 21, 2023
Affected individuals: 3state-resident count only
Data types: PIIIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1190 Exploit Public-Facing Application
Threat actor: External
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: exploit_public_facing

During the incident: Commenced an investigation of the Incident, with assistance from third party experts
Undertook the time- and resource-intensive steps of data mining and manually reviewing the contents of those accounts and that drive
Migrated from the legacy Frax environment all active data and email accounts and fully decommissioned that environment
Offering identity theft protection services through IDX
Changes made: Migrated from the legacy Frax environment all active data and email accounts and fully decommissioned that environment
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 weeks(98 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Massachusetts State AGSep 22 · first

Montana State AGSep 22 · first

Maine State AGSep 22 · first

New Hampshire State AG+3d · this page

Oregon State AG+18d

California State AG+18d

Pattern: first filing Sep 22 (MA), last Oct 10 (CA) — a 18-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/frax-outsourcing-thekey-20230925.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 25, 2023
Raw hash: abe3f8af9ed5367200ef68e62d53f7dcf167b719d9e80a8d753622383980087f

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityTheKey, LLC

Victim entityFrax Outsourcing

Incidentdiscovered Jun 19, 2023

Stated responseCommenced an investigation of the Incident, with assistance from third party experts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov