MalwareHealthcareHealthcareRansomwareData EncryptedRansom DemandedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountCriticalContained

Personal Touch Holding Corp.

bd_ca05f941e9f83152 · schema v1 · pii pii-v1

Severity

Critical

Discovered

Jan 27, 2021

Filed

Mar 25, 2021

To disclose

8 weeks

Affected · nationwide

753,10793 in this filing

Linked

5 filings

Confidence

66%

Full breach record for Personal Touch Holding Corp. →2 incidents on file

Personal Touch Holding Corp., a healthcare business associate, reported a ransomware incident affecting 753,107 Maine residents. The breach occurred between January 20-27, 2021, resulting in the encryption of data and exposure of names, government identifiers, and financial account numbers. Affected individuals received written notification and were offered 12 months of identity protection services.

J jump to incidentP pin to compareR raw source

Maine clockDiscovered Jan 27, 2021 → Filed with AG Mar 25, 202157d ⏱ ME AG >30d8 weeks discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

undetected · 7 days

discovery → filing · 8 weeks / 57 days

Jan 20, 2021

Begins

Jan 27, 2021

Discovered

Mar 25, 2021

Filed

vs. sector median

4 wks faster

This filing is one of 5 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

New Hampshire State AGbd_2be1a36c31e944ff2021-03-25Verified
HHS OCRbd_291548b535923b502021-03-26 · +1dVerified
Montana State AGbd_dc9b63375f188b7b2021-03-26 · +1dVerified
Massachusetts State AGbd_c9d3abdf8896c5422021-03-30 · +5dVerified

Name: Personal Touch Holding Corp.
norm: personal touch

Name: Personal Touch Holding Corp.
norm: personal touch
Industry: Healthcarellm

Discovered: Jan 27, 2021
Breach occurred: Jan 20, 2021 – Jan 27, 2021
Undetected for: 7 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 26, 2021
Affected individuals: 753,107state + nationwide
Data types: Identity (basic)Government IDFinancial account
Data elements: Financial account number
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for Impact
Threat actor: ExternalFinancial

During the incident: Sent written notification to affected individuals
Offered IDX identity protection services, including: 12 months of credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and fully managed id theft recovery services
Changes made: Offered 12 months of credit and CyberScan monitoring
Provided $1,000,000 insurance reimbursement policy
Provided fully managed identity theft recovery services
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 8 weeks(57 days from discovery to filing)
Compliance flags: ME AG >30d · 57d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.
Clock breakdown: Statute Window Elapsed Threshold Status
Maine
Discovered: Jan 27, 2021
→ Filed with AG: Mar 25, 2021
57d 30 days (soft) ME AG >30d

Statute	Window	Elapsed	Threshold	Status
Maine	Discovered: Jan 27, 2021 → Filed with AG: Mar 25, 2021	57d	30 days (soft)	ME AG >30d

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

New Hampshire State AGMar 25 · first

Maine State AGMar 25 · first · this page

HHS OCR+1d

Montana State AG+1d

Massachusetts State AG+5d

Pattern: first filing Mar 25 (NH), last Mar 30 (MA) — a 5-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.maine.gov/agviewer/content/ag/985235c7-cb95-4be2-8792-a1252b4f8318/79e73e85-40e7-4c4f-aa0d-206e0d0cc530.shtml
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 25, 2021
Raw hash: 644efae2228cf2711d9f76c730d50280096b21e9b7d43f918223e5883e41c594

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityPersonal Touch Holding Corp.

Victim entityPersonal Touch Holding Corp.

Incidentdiscovered Jan 27, 2021

Stated responseSent written notification to affected individuals

ComplianceME AG >30d

Extraction provenanceno artifact recorded

Source provenancewww.maine.gov