HackingRetail & ConsumerFinancial ServicesRetailStolen CredentialsCustomer Data InvolvedCredentialsIdentity (basic)Financial accountMediumContained

CARVANA CO.

bd_a2d5f6d907d31acd · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jul 5, 2024

Filed

Sep 12, 2024

To disclose

10 weeks

Affected · nationwide

1,7993 in this filing

Linked

5 filings

Confidence

66%

All records for CARVANA CO. →5 incidents on file

Account takeover notice

CARVANA CO. notified customers of unauthorized access to their accounts. The filing says: “On July 5, 2024, Carvana Co. (“Carvana”) discovered suspicious activity involving your username and password, which an unauthorized party appears to have obtained from another source (likely another company that used the same credentials as your Carvana account).”

Carvana Co. notified the NH Attorney General of a security incident where an unauthorized party used credentials obtained from another source to access user accounts. On July 5, 2024, Carvana discovered suspicious activity and reset passwords. Investigation revealed potential access to a credit status system for 1,799 individuals, including 3 New Hampshire residents. Data involved included usernames, passwords, dates of birth, and contact information. Carvana engaged forensic experts, notified law enforcement, and offered identity protection services.

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Incident timeline

discovery → filing · 10 weeks / 69 days

Jul 5, 2024

Begins

Jul 5, 2024

Discovered

Sep 12, 2024

Filed

vs. sector median

on median

This filing is one of 5 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Montana State AGbd_8c50c9e8458efb8b2024-09-12Candidate
Maine State AGbd_8e12cdda170d6c5a2024-09-12Verified
Indiana State AGbd_a14d3886e53edc202024-09-12Verified
Massachusetts State AGbd_698cee77c1a257342024-09-13 · +1dVerified

Name: CARVANA CO.
norm: carvana
Domain: carvana.com

Name: CARVANA CO.
norm: carvana
Domain: carvana.com
Industry: Retail & ConsumerllmFinancial Servicesllm

Discovered: Jul 5, 2024
Account access: Jul 5, 2024
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 12, 2024
Affected individuals: 1,799state + nationwide
Data types: CredentialsIdentity (basic)Financial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified Office of the Attorney General of New Hampshire
Initial access: valid_credentials

During the incident: Reset passwords for all potentially affected users
Disabled unauthorized access to this system
Engaged a respected forensic security provider
Reported this incident to law enforcement and is cooperating with their investigation
Changes made: Implemented measures to further strengthen its security, such as enhanced security alerting designed to improve Carvana’s ability to detect credential stuffing and other attacks
Implemented additional cryptographic security measures in its mobile applications
Updated its incident response plan with lessons learned from this incident
Offering identity protection services through IDX, a ZeroFox company
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 10 weeks(69 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Montana State AGSep 12 · first

Maine State AGSep 12 · first

Indiana State AGSep 12 · first

New Hampshire State AGSep 12 · first · this page

Massachusetts State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/carvana-20240912.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 12, 2024
Raw hash: b31160e7b9708146603491bcdf09ef7aec0937014becb5a58435d68b999dd76a

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityCARVANA CO.

Victim entityCARVANA CO.

Incidentdiscovered Jul 5, 2024

Stated responseReset passwords for all potentially affected users

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov