HackingTechnologyHealthcareInformationStolen CredentialsData ExfiltratedTargetedIdentity (basic)PHIPIIHealth (basic)MediumContained

ConnectOnCall.com, LLC

bd_a0f291e2ef58730b · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 12, 2024

Filed

Dec 13, 2024

To disclose

31 weeks

Affected

10,369state residents only

Linked

4 filings

Confidence

69%

Full breach record for ConnectOnCall.com, LLC →

ConnectOnCall.com, LLC reported an unauthorized access incident affecting patient-provider communication data. Access occurred between Feb 16 and May 12, 2024. Data involved names, phone numbers, and other PII. 10,369 Washington residents affected. Company engaged forensic specialists, took product offline, and notified law enforcement.

J jump to incidentP pin to compareR raw source

Washington clock✗ WA AG >90d31 weeks discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

undetected · 86 days

discovery → filing · 31 weeks / 215 days

Feb 16, 2024

Begins

May 12, 2024

Discovered

Dec 13, 2024

Filed

vs. sector median

+12 wks slower

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

California State AGbd_b0b4f94bbd0f7bd12024-12-13Verified
HHS OCRbd_5544fd589b06c7642024-12-11 · +2dVerified
Illinois State AGbd_1a1cf10f59e33e2a2024-12-01 · +12dCandidate

Name: ConnectOnCall.com, LLC
norm: connectoncallcom
Domain: connectoncall.com

Name: ConnectOnCall.com, LLC
norm: connectoncallcom
Domain: connectoncall.com
Industry: TechnologyllmHealthcarellm

Discovered: May 12, 2024
Breach occurred: Feb 16, 2024 – May 12, 2024
Undetected for: 86 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 10,369state-resident count only
Data types: Identity (basic)PII
Data elements: NameDate of birthMedical information
WA-stated cause: Unauthorized Access
WA-stated duration: lifecycle 1-99dexposure 1-99d
WA-stated discovery: Found while ongoingContained same day
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: External
Regulator citations: Notified federal law enforcement
Initial access: valid_credentials

During the incident: Engaged external cybersecurity specialists to determine the full nature and scope of the incident
Took the ConnectOnCall product offline
Working through a phased restoration of the product in a new, more secure environment
Notified federal law enforcement of the incident
Changes made: Enhanced security controls to mitigate the risk of future security incidents
Restored the product in a new, more secure environment
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 31 weeks(215 days from discovery to filing)
Compliance flags: WA AG >90d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

Illinois State AGDec 1 · first

HHS OCR+10d

California State AG+12d

Washington State AG+12d · this page

Pattern: first filing Dec 1 (IL), last Dec 13 (WA) — a 12-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachA31694.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 13, 2024
Raw hash: f43e1fb420af1f1166b4deb4d4188ae70c75ad8aafc1627c75008c71d77489c4

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityConnectOnCall.com, LLC

Victim entityConnectOnCall.com, LLC

Incidentdiscovered May 12, 2024

Stated responseEngaged external cybersecurity specialists to determine the full nature and scope of the incident

ComplianceWA AG >90d

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com