Social EngineeringProfessional ServicesProfessional ServicesPhishingStolen CredentialsEmployee Data InvolvedIdentity (basic)Government IDHealth (basic)MediumContained

ABM INDUSTRIES INCORPORATED

bd_8eb829f4cd7c8021 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 1, 2017

Filed

Mar 8, 2018

To disclose

31 weeks

Affected

18state residents only

Linked

7 filings

Confidence

67%

Full breach record for ABM INDUSTRIES INCORPORATED →6 incidents on file

ABM Industries Incorporated reported a supplemental data breach notification to the New Hampshire Attorney General. On August 1, 2017, ABM discovered employees had clicked on phishing emails and entered credentials, allowing an unknown actor to access email accounts. The investigation confirmed that personal information, including names, addresses, Social Security numbers, state IDs, driver's license numbers, and medical information, was accessible in the compromised emails for current and former employees and vendors. An additional 8 New Hampshire residents were identified as affected in this supplemental notice, bringing the total NH residents notified to approximately 18. ABM offered one year of credit monitoring through Kroll.

J jump to incidentP pin to compareR raw source

Incident timeline

discovery → filing · 31 weeks / 219 days

Aug 1, 2017

Discovered

Mar 8, 2018

Filed

vs. sector median

+13 wks slower

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

Montana State AGbd_6c8dcccf4b14c5442018-03-08Verified
Washington State AGbd_b8f108d99f25919c2018-03-08Verified
New Hampshire State AGbd_36aef7072671b1572017-11-14 · +114dVerified
Oregon State AGbd_8a28a6a8e41278482017-11-14 · +114dCandidate

Show 2 more filings ↓up to 114d gap

Massachusetts State AGbd_eeeb465956a3b6f32017-11-14 · +114dVerified
California State AGbd_f80a28581ac11e352017-11-14 · +114dVerified

Name: ABM INDUSTRIES INCORPORATED
norm: abm industries

Name: ABM INDUSTRIES INCORPORATED
norm: abm industries
Industry: Professional Servicesllm

Discovered: Aug 1, 2017
Materiality determined: —
Notification sent: Mar 7, 2018
Affected individuals: 18state-resident count only
Data types: Identity (basic)Government IDHealth (basic)
Data elements: Social Security numberDate of birthMedical information
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified New Hampshire Attorney GeneralProvided written notice to other state regulators
Initial access: phishing_link

During the incident: Took steps to secure the employees' email accounts
Launched an in-depth investigation to determine whether any sensitive information was accessed or acquired
Engaged outside computer forensic investigators
Conducted an in-depth programmatic and manual review of the contents of the compromised email accounts
Launched a review of its files to ascertain address information for the impacted individuals
Engaged a vendor to provide advanced address look-up services
Provided written notice to affected individuals
Provided all potentially affected individuals access to one free year of credit and identity monitoring services, including identity restoration services, through Kroll
Established a dedicated hotline for potentially affected individuals
Provided potentially impacted individuals with guidance on how to better protect against identity theft and fraud
Provided written notice of this incident to other state regulators and consumer reporting agencies
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 31 weeks(219 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 6 states

View merged incident ↗

New Hampshire State AGNov 14 · first

Oregon State AGNov 14 · first

Massachusetts State AGNov 14 · first

California State AGNov 14 · first

Montana State AG+114d

Washington State AG+114d

New Hampshire State AG+114d · this page

Pattern: first filing Nov 14 (NH), last Mar 8 (NH) — a 114-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/abm-20180308.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 8, 2018
Raw hash: 120d63e2a728e484ce5d64c6938a902b04610c912e35f5387fcf1f1e6e2e375c

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entityABM INDUSTRIES INCORPORATED

Victim entityABM INDUSTRIES INCORPORATED

Incidentdiscovered Aug 1, 2017

Stated responseTook steps to secure the employees' email accounts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov