Social EngineeringProfessional ServicesProfessional ServicesPhishingStolen CredentialsCustomer Data InvolvedEmployee Data InvolvedTargetedIdentity (basic)Government IDMediumActive

ABM INDUSTRIES INCORPORATED

bd_36aef7072671b157 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 1, 2017

Filed

Nov 14, 2017

To disclose

15 weeks

Affected

10state residents only

Linked

7 filings

Confidence

67%

Full breach record for ABM INDUSTRIES INCORPORATED →6 incidents on file

ABM Industries Incorporated notified the New Hampshire Attorney General on November 14, 2017, of a phishing incident discovered on August 1, 2017. Several employees clicked a phishing email and entered credentials, allowing an unknown actor to access email accounts. Approximately 10 NH residents were affected. Data potentially included names, DOBs, addresses, and SSNs. No evidence of actual data acquisition was found, but access could not be ruled out. ABM provided 1 year of credit monitoring via Kroll.

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Incident timeline

discovery → filing · 15 weeks / 105 days

Aug 1, 2017

Discovered

Nov 14, 2017

Filed

vs. sector median

3 wks faster

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

Oregon State AGbd_8a28a6a8e41278482017-11-14Candidate
Massachusetts State AGbd_eeeb465956a3b6f32017-11-14Verified
California State AGbd_f80a28581ac11e352017-11-14Verified
Montana State AGbd_6c8dcccf4b14c5442018-03-08 · +114dVerified

Show 2 more filings ↓up to 114d gap

New Hampshire State AGbd_8eb829f4cd7c80212018-03-08 · +114dVerified
Washington State AGbd_b8f108d99f25919c2018-03-08 · +114dVerified

Name: Mullen Coughlin LLC
norm: mullen coughlin

Name: ABM INDUSTRIES INCORPORATED
norm: abm industries
Industry: Professional Servicesllm

Discovered: Aug 1, 2017
Materiality determined: —
Notification sent: Nov 13, 2017
Affected individuals: 10state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security numberDate of birth
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified Office of the New Hampshire Attorney General
Initial access: phishing_link

During the incident: Secured the employees' email accounts
Launched an in-depth investigation
Engaged outside computer forensic investigators
Conducted a programmatic and manual review of the contents of the email accounts
Provided all potentially affected individuals access to 1 free year of credit and identity monitoring services through Kroll
Established a dedicated hotline for potentially affected individuals
Provided guidance on how to better protect against identity theft and fraud
Provided written notice of this incident to other state regulators
Changes made: Secured the services of Kroll to provide identity monitoring at no cost to you for one year
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 15 weeks(105 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 6 states

View merged incident ↗

Oregon State AGNov 14 · first

Massachusetts State AGNov 14 · first

California State AGNov 14 · first

New Hampshire State AGNov 14 · first · this page

Montana State AG+114d

New Hampshire State AG+114d

Washington State AG+114d

Pattern: first filing Nov 14 (OR), last Mar 8 (WA) — a 114-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/abm-20171114.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 14, 2017
Raw hash: 8609d849bac4ab379a9d8d0a78a410fbbe8bd43c60dd418f2e65eeb51e06ffb3

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entityMullen Coughlin LLC

Victim entityABM INDUSTRIES INCORPORATED

Incidentdiscovered Aug 1, 2017

Stated responseSecured the employees' email accounts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov