HackingFinancial ServicesTechnologyFinanceDelayed DiscoveryData ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountFinancial credentialsCriticalActive

TIO Networks USA, Inc.

bd_853ba53b8cb4c937 · schema v1 · pii pii-v1

Severity

Critical

Discovered

Nov 10, 2017

Filed

Dec 22, 2017

To disclose

6 weeks

Affected

1,600,000

Linked

4 filings

Confidence

64%

Full breach record for TIO Networks USA, Inc. →4 incidents on file

TIO Networks USA, Inc. notified the NH AG of a data breach affecting ~1.6M individuals. Unauthorized access occurred since at least 2014. Data exposed: names, SSNs, bank/payment card info, passwords. PayPal suspended TIO operations on Nov 10, 2017 after discovering vulnerabilities. Notification began Dec 12, 2017. Credit monitoring offered.

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Incident timeline

undetected · 1409 days

discovery → filing · 6 weeks / 42 days

Jan 1, 2014

Begins

Nov 10, 2017

Discovered

Dec 22, 2017

Filed

vs. sector median

2 wks faster

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

California State AGbd_2aca2c6461b4bef62017-12-22Verified
Washington State AGbd_540cd56daf55a4912017-12-22Candidate
New Hampshire State AGbd_3e4f96c39f8954b52018-02-02 · +42dVerified

Name: TIO Networks USA, Inc.
norm: tio networks usa
Domain: tio.com

Name: TIO Networks USA, Inc.
norm: tio networks usa
Domain: tio.com
Industry: Financial ServicesllmTechnologyllm

Discovered: Nov 10, 2017
Breach occurred: Jan 1, 2014
Undetected for: 1,409 daysoccurrence → discovery
Materiality determined: —
Notification sent: Dec 12, 2017
Affected individuals: 1,600,000state + nationwide
Data types: Identity (basic)Government IDFinancial accountFinancial credentials
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Notified Office of the Attorney General, New Hampshire

During the incident: Suspended operations of its network
Commencing a full-scale forensic investigation with the help of outside cybersecurity experts
Contacted the appropriate law enforcement and other authorities
Began notifying customers whose personal information may have been exposed
Engaged Experian to provide 12 months' free credit monitoring
Established a call center to provide updated information
Changes made: Provided 12 months' free credit monitoring (24 months for SSN exposure)
Established a call center
Provided substitute notice via press release and website
Resetting passwords for online accounts
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(42 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 3 states

View merged incident ↗

California State AGDec 22 · first

Washington State AGDec 22 · first

New Hampshire State AGDec 22 · first · this page

New Hampshire State AG+42d

Pattern: first filing Dec 22 (CA), last Feb 2 (NH) — a 42-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/tio-networks-20171222.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 22, 2017
Raw hash: 163a9d83393c44e474d9fdf9e379e15222a359f161469baf6e9c127bea31af9a

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityTIO Networks USA, Inc.

Victim entityTIO Networks USA, Inc.

Incidentdiscovered Nov 10, 2017

Stated responseSuspended operations of its network

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov