HackingTechnologyHealthcareInformationStolen CredentialsCapture Stored DataTargetedData ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDHealth (basic)Financial accountMediumResolved

CoPilot Provider Support Services

bd_7f55bdba42d2e831 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Dec 23, 2015

Filed

Jan 18, 2017

To disclose

13 months

Affected

728state residents only

Linked

6 filings

Confidence

66%

Full breach record for CoPilot Provider Support Services →

CoPilot Provider Support Services, Inc. notified the NH AG of unauthorized access to its website database starting in October 2015. The incident affected 728 NH residents, exposing names, DOBs, addresses, insurance info, and SSNs for a subset. CoPilot identified the individual responsible, notified law enforcement, and provided credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 83 days

discovery → filing · 13 months / 392 days

Oct 1, 2015

Begins

Dec 23, 2015

Discovered

Jan 18, 2017

Filed

vs. sector median

+37 wks slower

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Montana State AGbd_1124dc30d1055ed72017-01-18Candidate
Washington State AGbd_1c6e96eda7cdcd682017-01-18Verified
California State AGbd_3fcbaac7d52604cb2017-01-19 · +1dVerified
Massachusetts State AGbd_d14643924b1c25632017-01-19 · +1dVerified

Show 1 more filing ↓up to 1d gap

Oregon State AGbd_e59a4c6a95b270632017-01-19 · +1dVerified

Name: CoPilot Provider Support Services
norm: copilot provider support
Domain: monovischcp.com

Name: CoPilot Provider Support Services
norm: copilot provider support
Domain: monovischcp.com
Industry: TechnologyllmHealthcarellm

Discovered: Dec 23, 2015
Breach occurred: Oct 1, 2015
Undetected for: 83 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 18, 2017
Affected individuals: 728state-resident count only
Data types: Identity (basic)Government IDHealth (basic)Financial account
Data elements: Social Security numberDate of birth
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated CollectionT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Notified local law enforcementCommunicated with the Office for Civil Rights of the United States Department of Health and Human Services
Initial access: valid_credentials

During the incident: Investigated the source and scope of the incident
Retained and conferred with counsel
Notified local law enforcement
Retained a consultant to conduct a comprehensive review of its technical policies and procedures, including an audit of its information technology system
Retained a nationally renowned and independent forensic IT firm to monitor the database going forward
Retained a vendor to provide identity theft protection
Made available credit monitoring services
Communicated with the Office for Civil Rights of the United States Department of Health and Human Services
Changes made: Utilizing enhanced verification
Enhanced encryption
Implementing increased security audit activity
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 months(392 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Montana State AGJan 18 · first

Washington State AGJan 18 · first

New Hampshire State AGJan 18 · first · this page

California State AG+1d

Massachusetts State AG+1d

Oregon State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/copilot-provider-20170118.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 18, 2017
Raw hash: 5ce9339f815740682f76fc05d26e97fc4dd34fe1909f461ab10e66c939064a50

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityCoPilot Provider Support Services

Victim entityCoPilot Provider Support Services

Incidentdiscovered Dec 23, 2015

Stated responseInvestigated the source and scope of the incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov