HackingHealthcareTechnologyHealthcareData ExfiltratedCustomer Data InvolvedFinancial accountHealth (basic)Identity (basic)Government IDPHIHighResolved

CoPilot Provider Support Services

bd_1c6e96eda7cdcd68 · schema v1 · pii pii-v1

Severity

High

Discovered

Dec 23, 2015

Filed

Jan 18, 2017

To disclose

13 months

Affected

1,522state residents only

Linked

6 filings

Confidence

69%

Full breach record for CoPilot Provider Support Services →

CoPilot Provider Support Services, Inc. notified Washington AG of unauthorized access to its website portal in Dec 2015. Data accessed included names, DOB, addresses, insurance info, and SSNs for 1,522 residents. Incident resolved; law enforcement notified; credit monitoring offered.

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Incident timeline

undetected · 83 days

discovery → filing · 13 months / 392 days

Oct 1, 2015

Begins

Dec 23, 2015

Discovered

Jan 18, 2017

Filed

vs. sector median

+43 wks slower

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Montana State AGbd_1124dc30d1055ed72017-01-18Candidate
New Hampshire State AGbd_7f55bdba42d2e8312017-01-18Verified
California State AGbd_3fcbaac7d52604cb2017-01-19 · +1dVerified
Massachusetts State AGbd_d14643924b1c25632017-01-19 · +1dVerified

Show 1 more filing ↓up to 1d gap

Oregon State AGbd_e59a4c6a95b270632017-01-19 · +1dVerified

Name: CoPilot Provider Support Services
norm: copilot provider support
Domain: monovischcp.com

Name: CoPilot Provider Support Services
norm: copilot provider support
Domain: monovischcp.com
Industry: HealthcarellmTechnologyllm

Discovered: Dec 23, 2015
Breach occurred: Oct 1, 2015
Undetected for: 83 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 18, 2017
Affected individuals: 1,522state-resident count only
Data types: Identity (basic)Government IDHealth (basic)Financial account
Data elements: Health insurance IDDate of birthSocial Security numberName
WA-stated cause: Cyberattack
WA-stated duration: lifecycle Unknowndexposure Unknownd
WA-stated discovery: Found after the fact
Attack vector: Unauthorized Access
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1078 Valid AccountsT1041 Exfiltration Over C2 Channel
Threat actor: External
Regulator citations: Communicated with the Office for Civil Rights of the United States Department of Health and Human Services
Initial access: exploit_public_facing

During the incident: Investigated the source and scope of the incident
Retained and conferred with counsel
Notified local law enforcement
Retained a consultant to conduct a comprehensive review of its technical policies and procedures, including an audit of its information technology system
Retained a nationally renowned and independent forensic IT firm to monitor the database going forward
Retained a vendor to provide identity theft protection and, for those residents whose Social Security numbers were potentially accessed, made available credit monitoring services
Changes made: Utilizing enhanced verification
Enhanced encryption
Implementing increased security audit activity
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 13 months(392 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Montana State AGJan 18 · first

New Hampshire State AGJan 18 · first

Washington State AGJan 18 · first · this page

California State AG+1d

Massachusetts State AG+1d

Oregon State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachM9662.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jan 18, 2017
Raw hash: ee5dc09e983e4a20a2cba42c1e16690eb1c29ffa47cdd197517d1f41759118ae

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityCoPilot Provider Support Services

Victim entityCoPilot Provider Support Services

Incidentdiscovered Dec 23, 2015

Stated responseInvestigated the source and scope of the incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com