AccidentalTechnologyHealthcareInformationMisconfigurationData ExfiltratedIdentity (basic)Government IDHealth (basic)CredentialsMediumContained

Serviceaide, Inc.

bd_787231e8234473a9 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Nov 15, 2024

Filed

May 9, 2025

To disclose

25 weeks

Affected

Not disclosed

Linked

4 filings

Confidence

65%

Full breach record for Serviceaide, Inc. →

Serviceaide, Inc. notified consumers that patient information from a Catholic Health Elasticsearch database was inadvertently made publicly available between September 19 and November 5, 2024. Data potentially exposed included names, SSNs, DOBs, medical record numbers, and credentials. Serviceaide secured the database, engaged forensic review, reported to HHS, and offered 12 months of credit monitoring.

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Vermont clock✗ VT AG >45 bday25 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 57 days

discovery → filing · 25 weeks / 175 days

Sep 19, 2024

Begins

Nov 15, 2024

Discovered

May 9, 2025

Filed

vs. sector median

+6 wks slower

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Massachusetts State AGbd_1e1dd4326f21d65c2025-05-09Verified
New Hampshire State AGbd_717e1def22e0fbf12025-05-09Verified
HHS OCRbd_d2b261dcd85726bd2025-05-09Verified

Name: Serviceaide, Inc.
norm: serviceaide

Name: Serviceaide, Inc.
norm: serviceaide
Industry: TechnologyllmHealthcarellm

Discovered: Nov 15, 2024
Breach occurred: Sep 19, 2024 – Nov 5, 2024
Undetected for: 57 daysoccurrence → discovery
Materiality determined: May 9, 2025
Notification sent: May 9, 2025
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDHealth (basic)Credentials
Data elements: Social Security numberDate of birthMedical information
Attack vector: Misconfiguration
MITRE ATT&CK: T1119 Automated Collection
Regulator citations: Reported this event to applicable government regulators, including the U.S. Department of Health and Human Services

During the incident: Secured the Catholic Health Elasticsearch database
Initiated an investigation into the nature and scope of the event
Engaged a data review vendor to conduct a comprehensive and time-intensive review of the potentially impacted data
Reported this event to applicable government regulators, including the U.S. Department of Health and Human Services
Offering credit monitoring and identity theft protection services for twelve (12) months through Cyberscout
Changes made: Implemented additional security measures to further protect against similar events occurring in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 25 weeks(175 days from discovery to filing)
Compliance flags: VT AG >45 bday
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

Massachusetts State AGMay 9 · first

New Hampshire State AGMay 9 · first

HHS OCRMay 9 · first

Vermont State AGMay 9 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://ago.vermont.gov/document/2025-05-09-serviceaide-data-breach-notice-consumers
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 9, 2025
Raw hash: d8a919d3f2d51acbc96473dfd7dc0847adda6f5b656109794509a5eb98538f73

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityServiceaide, Inc.

Victim entityServiceaide, Inc.

Incidentdiscovered Nov 15, 2024

Stated responseSecured the Catholic Health Elasticsearch database

ComplianceVT AG >45 bday

Extraction provenanceno artifact recorded

Source provenanceago.vermont.gov