AccidentalTechnologyHealthcareInformationMisconfigurationCustomer Data InvolvedData ExfiltratedPIIPHIIdentity (basic)LowContained

Serviceaide, Inc.

bd_717e1def22e0fbf1 · schema v1 · pii pii-v1

Severity

Low

Discovered

Nov 15, 2024

Filed

May 9, 2025

To disclose

25 weeks

Affected

32state residents only

Linked

4 filings

Confidence

66%

Full breach record for Serviceaide, Inc. →

Serviceaide, Inc. notified the New Hampshire AG of a data event affecting 32 NH residents. Patient information in its Catholic Health database was inadvertently made publicly available between Sept 19 and Nov 5, 2024. Serviceaide discovered the incident on Nov 15, 2024, secured the database, and engaged a vendor for data review. No evidence of copying was found, but exfiltration could not be ruled out. Notices were sent to residents and regulators on May 9, 2025, with credit monitoring offered.

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Incident timeline

undetected · 57 days

discovery → filing · 25 weeks / 175 days

Sep 19, 2024

Begins

Nov 15, 2024

Discovered

May 9, 2025

Filed

vs. sector median

+6 wks slower

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Massachusetts State AGbd_1e1dd4326f21d65c2025-05-09Verified
Vermont State AGbd_787231e8234473a92025-05-09Verified
HHS OCRbd_d2b261dcd85726bd2025-05-09Verified

Name: Serviceaide, Inc.
norm: serviceaide

Name: Serviceaide, Inc.
norm: serviceaide
Industry: TechnologyllmHealthcarellm

Discovered: Nov 15, 2024
Breach occurred: Sep 19, 2024 – Nov 5, 2024
Undetected for: 57 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 9, 2025
Affected individuals: 32state-resident count only
Data types: PIIPHIIdentity (basic)
Attack vector: Misconfiguration
MITRE ATT&CK: T1074 Data Staged
Regulator citations: Notified the Office of the New Hampshire Attorney GeneralNotifying the U.S. Department of Health and Human Services

During the incident: Secured the Catholic Health database
Initiated an investigation to determine the nature and scope of the event
Engaged a data review vendor to conduct a comprehensive and time-intensive review of the potentially impacted data
Provided written notice to approximately thirty-two (32) New Hampshire residents
Provided access to credit monitoring services for individuals whose personal information was potentially affected, through TransUnion, at no cost
Provided impacted individuals with guidance on how to better protect against identity theft and fraud
Providing written notice of this incident to relevant state and federal regulators
Providing written notice to the three major credit reporting agencies, Equifax, Experian, and TransUnion
Notifying the U.S. Department of Health and Human Services and prominent media pursuant to HIPAA
Changes made: Working to implement additional safeguards and training to its employees
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 25 weeks(175 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

Massachusetts State AGMay 9 · first

Vermont State AGMay 9 · first

HHS OCRMay 9 · first

New Hampshire State AGMay 9 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/serviceaide-20250509.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 9, 2025
Raw hash: db1297889edf9c3dbef9b21cb78a58e4270da7e5edb849b26411bce2f17dd617

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityServiceaide, Inc.

Victim entityServiceaide, Inc.

Incidentdiscovered Nov 15, 2024

Stated responseSecured the Catholic Health database

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov