HackingTransportation & LogisticsTransportationStolen CredentialsSupply Chain (3P Vendor)Customer Data InvolvedIdentity (basic)Government IDMediumContained

Southwest Airlines Co.

bd_6a46ecc43622f5b8 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 3, 2023

Filed

Jun 26, 2023

To disclose

8 weeks

Affected

3state residents only

Linked

5 filings

Confidence

66%

Full breach record for Southwest Airlines Co. →4 incidents on file

Southwest Airlines Co. notified the NH AG of a third-party vendor (pilotcredentials.com) breach. Unauthorized access occurred ~April 30, 2023. Southwest learned May 3, 2023. 3 NH residents affected; data included names, SSNs, DOBs, driver's licenses. Southwest terminated vendor, moved to internal portal, notified law enforcement, offered credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 3 days

discovery → filing · 8 weeks / 54 days

Apr 30, 2023

Begins

May 3, 2023

Discovered

Jun 26, 2023

Filed

This filing is one of 5 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Massachusetts State AGbd_b0454789364afc172023-06-23 · +3dVerified
Indiana State AGbd_bc4cdcb2e64a2f3f2023-06-23 · +3dVerified
Maine State AGbd_d26cd075976e574f2023-06-23 · +3dCandidate
Montana State AGbd_fe7df355c0ff36142023-06-23 · +3dVerified

Name: Southwest Airlines Co.
norm: southwest airlines

Name: Southwest Airlines Co.
norm: southwest airlines
Industry: Transportation & Logisticsllm

Discovered: May 3, 2023
Breach occurred: Apr 30, 2023
Undetected for: 3 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jun 23, 2023
Affected individuals: 3state-resident count only
Data types: Identity (basic)Government ID
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1195 Supply Chain CompromiseT1078 Valid Accounts
Threat actor: External
Regulator citations: Notified law enforcement
Initial access: supply_chain

During the incident: Launched an investigation
Notified law enforcement
Worked with the Vendor to obtain additional information and respond to the Incident
No longer utilizing the Vendor portal
Directing pilot applicants to an internal portal managed by Southwest
Offering complimentary credit monitoring and fraud protection services
Changes made: No longer utilizing the vendor
Pilot applicants are being directed to an internal portal managed by Southwest
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 8 weeks(54 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Massachusetts State AGJun 23 · first

Indiana State AGJun 23 · first

Maine State AGJun 23 · first

Montana State AGJun 23 · first

New Hampshire State AG+3d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/southwest-airlines-20230626.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 26, 2023
Raw hash: 13e2561e5e2c9a3597c25d3cd0e19558edb8fb5eba5ee20189b53471ea27eea9

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entitySouthwest Airlines Co.

Victim entitySouthwest Airlines Co.

Incidentdiscovered May 3, 2023

Stated responseLaunched an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov