HackingFinancial ServicesFinanceStolen CredentialsTargetedCustomer Data InvolvedIdentity (basic)Government IDPIIHighContained

Pingora Loan Servicing, LLC

bd_5fc4d4716fc281d6 · schema v1 · pii pii-v1

Severity

High

Discovered

Dec 1, 2021

Filed

Apr 6, 2022

To disclose

18 weeks

Affected

7,002state residents only

Linked

11 filings

Confidence

66%

Full breach record for Pingora Loan Servicing, LLC →

Pingora Loan Servicing, LLC notified individuals of a security incident involving unauthorized access to file servers from Oct 27 to Dec 7, 2021. Access was gained by an unauthorized person, likely via valid credentials. Data exposed included names, addresses, loan numbers, and SSNs. Kroll was engaged for forensic investigation and one year of identity monitoring.

J jump to incidentP pin to compareR raw source

Hawaii clock✓ HI CRA notice due18 weeks discovery → filing

Incident timeline

undetected · 35 days

discovery → filing · 18 weeks / 126 days

Oct 27, 2021

Begins

Dec 1, 2021

Discovered

Apr 6, 2022

Filed

vs. sector median

+9 wks slower

This filing is one of 11 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

New Hampshire State AGbd_3204996119abee852022-04-06Verified
Indiana State AGbd_35fbde58e392932a2022-04-06Verified
Montana State AGbd_625fef58856fbcdc2022-04-06Verified
California State AGbd_638543a08cfb9f9f2022-04-06Verified

Show 6 more filings ↓up to 95d gap

Washington State AGbd_af92f7dd267474c42022-04-06Verified
Oregon State AGbd_bdb38b23603d3ef52022-04-06Verified
Delaware State AGbd_dc39405a4003c9b92022-04-06Verified
Massachusetts State AGbd_aa59edc7c6718d832022-04-07 · +1dVerified
South Carolina State AGbd_8f3f7c2d7626bec92022-04-08 · +2dVerified
Illinois State AGbd_f5d7f451bebdaf032022-01-01 · +95dCandidate

Name: Pingora Loan Servicing, LLC
norm: pingora loan servicing

Name: Pingora Loan Servicing, LLC
norm: pingora loan servicing
Industry: Financial Servicesllm

Discovered: Dec 1, 2021
Breach occurred: Oct 27, 2021 – Dec 7, 2021
Undetected for: 35 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 7,002state-resident count only
Data types: Identity (basic)Government IDPII
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Initial access: valid_credentials

During the incident: Steps were immediately taken to contain the incident
Notify law enforcement
A forensic investigation firm was engaged
The accessed files were then reviewed by our investigation team
Engaged Kroll, a third party with monitoring expertise, to provide identity monitoring services
Changes made: Additional steps are being taken to further enhance our existing security measures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 18 weeks(126 days from discovery to filing)
Compliance flags: HI CRA notice due
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 11 states

View merged incident ↗

Illinois State AGJan 1 · first

New Hampshire State AG+95d

Indiana State AG+95d

Montana State AG+95d

California State AG+95d

Washington State AG+95d

Oregon State AG+95d

Delaware State AG+95d

Hawaii State AG+95d · this page

Massachusetts State AG+96d

South Carolina State AG+97d

Pattern: first filing Jan 1 (IL), last Apr 8 (SC) — a 97-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://cca.hawaii.gov/wp-content/uploads/2026/05/2022-0773.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 6, 2022
Raw hash: 8103a89442a9b280e06fd8b5d6b9778502f86d17c2d0d2e3895d221457dfd306

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityPingora Loan Servicing, LLC

Victim entityPingora Loan Servicing, LLC

Incidentdiscovered Dec 1, 2021

Stated responseSteps were immediately taken to contain the incident

ComplianceHI CRA notice due

Extraction provenanceno artifact recorded

Source provenancecca.hawaii.gov