HackingTechnologyInformationStolen CredentialsCapture Stored DataData ExfiltratedCustomer Data InvolvedTargetedPIIIdentity (basic)Government IDMediumContained

ServiceChannel

bd_129ee6ac12395c9e · schema v1 · pii pii-v1

Severity

Medium

Discovered

Oct 1, 2023

Filed

Oct 3, 2024

To disclose

12 months

Affected

2state residents only

Linked

3 filings

Confidence

65%

Full breach record for ServiceChannel →

ServiceChannel.com, Inc. notified the NH Attorney General of unauthorized access by third parties between Jan 25 and Nov 6, 2023. The breach affected personal information of 2 NH residents. ServiceChannel engaged forensic experts, notified law enforcement, enhanced security controls, and offered credit monitoring to affected individuals.

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Incident timeline

undetected · 249 days

discovery → filing · 12 months / 368 days

Jan 25, 2023

Begins

Oct 1, 2023

Discovered

Sep 3, 2024

Scope determined

Oct 3, 2024

Filed

vs. sector median

+42 wks slower

This filing is one of 3 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Vermont State AGbd_1cf90f0fb86b062f2024-10-03Candidate
Massachusetts State AGbd_5653af64d72473162024-10-03Verified

Name: ServiceChannel
norm: servicechannel
Domain: servicechannel.com

Name: ServiceChannel
norm: servicechannel
Domain: servicechannel.com
Industry: Technologyllm

Discovered: Oct 1, 2023
Breach occurred: Jan 25, 2023 – Nov 6, 2023
Undetected for: 249 daysoccurrence → discovery
Materiality determined: Sep 3, 2024
Notification sent: Oct 3, 2024
Affected individuals: 2state-resident count only
Data types: PIIIdentity (basic)Government ID
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: External
Initial access: valid_credentials

During the incident: Engaged leading external cybersecurity experts to assist us in thoroughly investigating the incidents
Worked closely with forensic consultants to investigate, contain, and eradicate the incidents
Notified federal law enforcement authorities of the incidents
Enhanced our security monitoring capabilities and technical controls
Issued a precautionary notice about the incident
Offered complimentary credit monitoring to all current employees
Notified potentially affected New Hampshire residents
Provided residents with credit monitoring at no charge
Established a dedicated toll-free support line
Changes made: Enhanced our security monitoring capabilities and technical controls to further protect the privacy of personal information in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 12 months(368 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Vermont State AGOct 3 · first

Massachusetts State AGOct 3 · first

New Hampshire State AGOct 3 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/servicechannel-20241003.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 3, 2024
Raw hash: 69db0e921d57328fcb066b1dd63706e3a92aa2f6e10fdb701f459e344329fea5

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityServiceChannel

Victim entityServiceChannel

Incidentdiscovered Oct 1, 2023

Stated responseEngaged leading external cybersecurity experts to assist us in thoroughly investigating the incidents

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov