HackingRetail & ConsumerRetailVulnerability ExploitCapture Stored DataZero-DaySupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedTargetedIdentity (basic)PIILowContained

BISSELL, Inc

bd_0cba799bed55bffa · schema v1 · pii pii-v1

Severity

Low

Discovered

Feb 1, 2023

Filed

Apr 20, 2023

To disclose

11 weeks

Affected

5state residents only

Linked

6 filings

Confidence

65%

Full breach record for BISSELL, Inc →2 incidents on file

Bissell, Inc. notified the New Hampshire Attorney General of a supply-chain breach involving its vendor Fortra's GoAnywhere file transfer platform. Unauthorized actors exploited a zero-day vulnerability between Jan 28-31, 2023, to exfiltrate files. Bissell learned of the incident in Feb 2023 and confirmed on March 27, 2023, that PII (names, addresses) of 5 NH residents was compromised. Bissell engaged law enforcement and offered 1 year of credit monitoring.

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Incident timeline

undetected · 4 days

discovery → filing · 11 weeks / 78 days

Jan 28, 2023

Begins

Feb 1, 2023

Discovered

Mar 27, 2023

Scope determined

Apr 20, 2023

Filed

vs. sector median

+3 wks slower

This filing is one of 6 about the same incident.View merged incident

Part of FORTRA, LLC supply-chain incident (2023) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Indiana State AGbd_085b96488eecbada2023-04-20Verified
Vermont State AGbd_45820182c3db882f2023-04-20Verified
Maine State AGbd_4ee3cba7b773cc102023-04-20Candidate
Montana State AGbd_5c73077d258932bc2023-04-20Verified

Show 1 more filing ↓

Massachusetts State AGbd_7976b2c70ee3b38f2023-04-20Verified

Name: BISSELL, Inc
norm: bissell

Name: BISSELL, Inc
norm: bissell
Industry: Retail & Consumerllm

Discovered: Feb 1, 2023
Breach occurred: Jan 28, 2023 – Jan 31, 2023
Undetected for: 4 daysoccurrence → discovery
Materiality determined: Mar 27, 2023
Notification sent: Apr 20, 2023
Affected individuals: 5state-resident count only
Data types: Identity (basic)PII
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1195 Supply Chain CompromiseT1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Notified Attorney General John Formella
Third party: via Fortra
Initial access: exploit_public_facing

During the incident: Implemented its incident response plan
Launched an investigation
Reviewed the files that the unauthorized actors may have taken
Notified law enforcement and is supporting its investigation
Changes made: Arranged for complimentary one-year membership to Experian’s IdentityWorks credit monitoring service
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(78 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Indiana State AGApr 20 · first

Vermont State AGApr 20 · first

Maine State AGApr 20 · first

Montana State AGApr 20 · first

Massachusetts State AGApr 20 · first

New Hampshire State AGApr 20 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/bissell-20230420.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 20, 2023
Raw hash: 0d66d50dd5e0fa5a84dfe34240f6f4c9e8efc3a2d71d7e6a9c1e121c0ea60ff6

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityBISSELL, Inc

Victim entityBISSELL, Inc

Incidentdiscovered Feb 1, 2023

Stated responseImplemented its incident response plan

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov