Trustmark Mutual Holding Company

Trustmark Mutual Holding Company notified South Carolina residents of a data incident on June 22, 2015. On May 14, 2015, a software error caused encrypted emails intended for specific insurance carriers to be sent to all carriers, exposing insureds' names, SSNs, and payroll deduction info. Trustmark recalled emails, worked with carriers to delete data, fixed the error, and offered 2 years of credit monitoring via Experian.

Trustmark Mutual Holding Company reported a data breach to the Massachusetts Office of Consumer Affairs and Business Regulation. The breach was reported on 2015-06-29. 3,651 Massachusetts residents were affected. The report records the breach type as electronic.

Trustmark Mutual Holding Company experienced a data breach on May 13, 2015, due to a software error in its automated billing e-mail system. Encrypted e-mails containing sensitive personal information (name, SSN, payroll deduction info) were inadvertently sent to multiple insurance carrier clients instead of just the relevant one. The error was discovered on May 14, 2015. Trustmark recalled the emails, confirmed deletion with recipients, corrected the software error, and implemented safeguards. Affected individuals were offered two years of identity protection via Experian.

Trustmark Mutual Holding Company notified NH AG of a data security event where a software error on May 13, 2015, caused encrypted billing emails to be sent to insurance carrier clients with attachments containing PII (names, SSNs, payroll data) of insureds from other carriers. Trustmark discovered the error on May 14, recalled emails, and notified 21 NH residents. Remediation included fixing the error and offering 2 years of credit monitoring.