AccidentalProfessional ServicesProfessional ServicesMisdeliverySupply Chain (3P Vendor)Customer Data InvolvedIdentity (basic)Government IDHealth (basic)MediumResolved

SMS ASSIST, L.L.C.

bd_f9843a7fad192150 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 1, 2021

Filed

Nov 8, 2021

To disclose

14 weeks

Affected

1state residents only

Linked

3 filings

Confidence

67%

Full breach record for SMS ASSIST, L.L.C. →

SMS Assist, L.L.C. notified the NH Attorney General that its third-party vendor, OneSource Virtual (OSV), inadvertently transmitted a file containing personal information (name, address, SSN, and limited health insurance enrollment info) to employees of another OSV customer in August 2021. The file was securely deleted. One New Hampshire resident was affected. SMS Assist launched an investigation, confirmed deletion, notified affected individuals on November 3, 2021, and offered 24 months of credit monitoring via Experian. The incident is classified as a third-party error/misdelivery.

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Incident timeline

discovery → filing · 14 weeks / 99 days

Aug 1, 2021

Discovered

Nov 8, 2021

Filed

vs. sector median

4 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Indiana State AGbd_5fc9ab9bfb3ea2ae2021-11-03 · +5dVerified
Massachusetts State AGbd_82d19bd8131451972021-11-03 · +5dVerified

Name: SMS Assist, L.L.C.
norm: sms assist

Name: SMS ASSIST, L.L.C.
norm: sms assist
Industry: Professional Servicesllm

Discovered: Aug 1, 2021
Materiality determined: —
Notification sent: Nov 3, 2021
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDHealth (basic)
Attack vector: Third-Party / Supply Chain
Threat actor: Partner
Regulator citations: Notified the New Hampshire Attorney GeneralNotified other appropriate state regulators

During the incident: Launched an investigation into the nature and scope of the event
Worked with OSV to understand what occurred
Confirmed that the file was securely deleted and not copied or shared
Notified potentially affected individuals
Notified appropriate state regulators
Changes made: Working with vendors, including OSV, to implement additional safeguards
Providing access to credit monitoring services for two (2) years through Experian
Providing impacted individuals with guidance on how to better protect against identity theft and fraud
Reviewing existing policies and procedures regarding third-party vendors
Working with OSV to evaluate additional measures and safeguards to protect against this type of event in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 weeks(99 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Indiana State AGNov 3 · first

Massachusetts State AGNov 3 · first

New Hampshire State AG+5d · this page

Pattern: first filing Nov 3 (IN), last Nov 8 (NH) — a 5-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/sms-20211108.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 8, 2021
Raw hash: d0c18a1b7c5cb143aa93ff8f61120469b693b5317a98054394101522f1d33d5f

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entitySMS Assist, L.L.C.

Victim entitySMS ASSIST, L.L.C.

Incidentdiscovered Aug 1, 2021

Stated responseLaunched an investigation into the nature and scope of the event

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov