AccidentalTechnologyProfessional ServicesInformationMisdeliveryCustomer Data InvolvedEmployee Data InvolvedIdentity (basic)Government IDEmploymentMediumResolved

Tyler Technologies, Inc.

bd_f63ecaf0209a2157 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Mar 3, 2017

Filed

Mar 13, 2017

To disclose

10 days

Affected

1state residents only

Confidence

66%

Full breach record for Tyler Technologies, Inc. →3 incidents on file

Tyler Technologies, Inc. reported an incident on March 3, 2017, where an employee inadvertently sent an email attachment containing personal information (name, address, SSN, and income) to unauthorized recipients. One New Hampshire resident was affected. The company contacted recipients to delete the data, reviewed policies, and offered credit monitoring.

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Incident timeline

discovery → filing · 10 days

Mar 3, 2017

Begins

Mar 3, 2017

Discovered

Mar 13, 2017

Filed

vs. sector median

11 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Tyler Technologies, Inc.
norm: tyler technologies
Domain: tylertech.com

Name: Tyler Technologies, Inc.
norm: tyler technologies
Domain: tylertech.com
Industry: TechnologyllmProfessional Servicesllm

Discovered: Mar 3, 2017
Breach occurred: Mar 3, 2017
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 13, 2017
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDEmployment
Attack vector: Unknown
Threat actor: Internal

During the incident: Immediately contacted the recipients of the email, and requested that they delete from their email account or return all copies of the attachment
Offering potentially impacted individuals credit monitoring and identity repair services through AllClear ID, free of charge for one year
Notice was also provided to the credit reporting agencies
Changes made: Reviewing its policies and procedures to ensure that sensitive information in its control is properly protected
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 10 days(10 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/tyler-technologies-20170313.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 13, 2017
Raw hash: 8a7e7e80abbb674fe2abca04bb74c4a86590306bff99a0fea5bbacc014c36d3a

Reporting entityTyler Technologies, Inc.

Victim entityTyler Technologies, Inc.

Incidentdiscovered Mar 3, 2017

Stated responseImmediately contacted the recipients of the email, and requested that they delete from their email account or return all copies of the attachment

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov