HackingTransportation & LogisticsTransportationCustomer Data InvolvedSupply Chain (3P Vendor)Identity (basic)Financial accountLowContained

Southwest Airlines Co.

bd_f4cde765419b2010 · schema v1 · pii pii-v1

Severity

Low

Discovered

Mar 1, 2018

Filed

Apr 20, 2018

To disclose

7 weeks

Affected

Not disclosed

Linked

4 filings

Confidence

64%

Full breach record for Southwest Airlines Co. →4 incidents on file

Orbitz notified Southwest Airlines customers that an unauthorized third-party may have accessed personal information on a legacy Orbitz platform powering Southwest.com between October 1, 2017, and December 22, 2017. The incident was discovered on March 1, 2018. Affected data included names, payment card numbers, expiration dates, phone numbers, email addresses, and physical/billing addresses. Orbitz engaged forensic experts, enhanced security, and offered one year of credit monitoring.

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California clockDiscovered Mar 1, 2018 → Notified Apr 20, 201850d ✓ CA 60-day OK7 weeks discovery → filing

Incident timeline

undetected · 151 days

discovery → filing · 7 weeks / 50 days

Oct 1, 2017

Begins

Mar 1, 2018

Discovered

Apr 20, 2018

Filed

This filing is one of 4 about the same incident.View merged incident

Part of Orbitz Worldwide, LLC supply-chain incident (2018) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

New Hampshire State AGbd_092a29de743168792018-04-20Verified by operator
Washington State AGbd_ac5974af4b3890392018-04-20Verified
Massachusetts State AGbd_231a0df655378b9e2018-04-21 · +1dVerified

Name: Southwest Airlines Co.
norm: southwest airlines

Name: Southwest Airlines Co.
norm: southwest airlines
Industry: Transportation & Logisticsllm

Discovered: Mar 1, 2018
Breach occurred: Oct 1, 2017 – Dec 22, 2017
Undetected for: 151 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 20, 2018
Affected individuals: Not disclosed
Data types: Identity (basic)Financial account
Attack vector: Unknown
Threat actor: External
Regulator citations: Filed notification with California Attorney General
Third party: via Orbitz

During the incident: Investigated the incident
Enhanced security and monitoring of the affected Orbitz platform
Remediated the issue
Eliminated and prevented additional unauthorized access to the platform
Engaged a leading third party forensic investigation firm and other cybersecurity experts
Began working with law enforcement
Notified potentially impacted customers and business partners
Offering one year of complimentary credit monitoring and identity protection service
Changes made: Enhanced security and monitoring of the affected platform
Remediated the issue
Eliminated and prevented additional unauthorized access to the platform
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(50 days from discovery to filing)
Compliance flags: CA 60-day OK · 50d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
California
Discovered: Mar 1, 2018
→ Notified: Apr 20, 2018
50d 60 days (analyst band, pre-2026 discoveries) CA 60-day OK

Statute	Window	Elapsed	Threshold	Status
California	Discovered: Mar 1, 2018 → Notified: Apr 20, 2018	50d	60 days (analyst band, pre-2026 discoveries)	CA 60-day OK

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

New Hampshire State AGApr 20 · first

Washington State AGApr 20 · first

California State AGApr 20 · first · this page

Massachusetts State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-135515
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 20, 2018
Raw hash: 542c5d436882f7438cab579a67a7133ac957701636f47181fcae30132431a501

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entitySouthwest Airlines Co.

Victim entitySouthwest Airlines Co.

Incidentdiscovered Mar 1, 2018

Stated responseInvestigated the incident

ComplianceCA 60-day OK

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov