HackingTechnologyRetail & ConsumerInformationStolen CredentialsCapture Stored DataSupply Chain (3P Vendor)Customer Data InvolvedData ExfiltratedIdentity (basic)Financial accountLowContained

Southwest Airlines Co.

bd_092a29de74316879 · schema v1 · pii pii-v1

Severity

Low

Discovered

Mar 1, 2018

Filed

Apr 20, 2018

To disclose

7 weeks

Affected

243state residents only

Linked

3 filings

Confidence

66%

Full breach record for Southwest Airlines Co. →4 incidents on file

Orbitz LLC notified New Hampshire AG that an unauthorized third party accessed personal information (names, payment card numbers, addresses) on a legacy booking platform between Oct-Dec 2017. Incident discovered March 1, 2018. 243 NH residents affected. Southwest Airlines systems were not compromised. Orbitz engaged forensic investigators and law enforcement, and offered credit monitoring.

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Incident timeline

undetected · 151 days

discovery → filing · 7 weeks / 50 days

Oct 1, 2017

Begins

Mar 1, 2018

Discovered

Apr 20, 2018

Filed

vs. sector median

5 wks faster

This filing is one of 3 about the same incident.View merged incident

Part of Orbitz Worldwide, LLC supply-chain incident (2018) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Washington State AGbd_ac5974af4b3890392018-04-20Verified
California State AGbd_f4cde765419b20102018-04-20Verified by operator

Name: BAKER & HOSTETLER LLP
norm: baker hostetler

Name: Southwest Airlines Co.
norm: southwest airlines
Industry: TechnologyllmRetail & Consumerllm

Discovered: Mar 1, 2018
Breach occurred: Oct 1, 2017 – Dec 22, 2017
Undetected for: 151 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 20, 2018
Affected individuals: 243state-resident count only
Data types: Identity (basic)Financial account
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Third party: via Orbitz LLC
Initial access: supply_chain

During the incident: Commenced an investigation
Brought in a leading third-party forensic investigation firm and other cybersecurity experts
Began working with law enforcement
Enhanced security and monitoring of the affected platform
Taking action to eliminate and prevent unauthorized access to the platform
Notifying potentially impacted customers and business partners
Changes made: Enhanced security and monitoring of the affected platform
Taking action to eliminate and prevent unauthorized access to the platform
Offering one year of complimentary credit monitoring and identity protection services
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(50 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Washington State AGApr 20 · first

California State AGApr 20 · first

New Hampshire State AGApr 20 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/southwest-airlines-20180420.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 20, 2018
Raw hash: 7cc396c7ba7402efea78974d3df9d26e0f16d6fe9425518b6e6258a99ee80f3c

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityBAKER & HOSTETLER LLP

Victim entitySouthwest Airlines Co.

Incidentdiscovered Mar 1, 2018

Stated responseCommenced an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov