MisuseFinancial ServicesFinancePrivilege AbuseEmployee Data InvolvedCustomer Data InvolvedIdentity (basic)Financial accountHighActive

SUNTRUST BANKS, INC.

bd_efff6c55ef231f2d · schema v1 · pii pii-v1

Severity

High

Discovered

Apr 15, 2018

Filed

May 2, 2018

To disclose

17 days

Affected · nationwide

1,500,000272 in this filing

Linked

2 filings

Confidence

66%

Full breach record for SUNTRUST BANKS, INC. →

SunTrust Banks, Inc. notified regulators that a former employee may have printed and stolen client contact lists containing names, addresses, phone numbers, ages, email addresses, and account balances. The incident potentially impacted approximately 1.5 million clients nationwide, including 272 in Washington. SunTrust heightened account monitoring, coordinated with law enforcement, and offered credit monitoring services.

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Incident timeline

discovery → filing · 17 days

Apr 15, 2018

Discovered

May 2, 2018

Filed

vs. sector median

6 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

New Hampshire State AGbd_15fa79a3b32579042018-05-02Candidate

Name: SUNTRUST BANKS, INC.
norm: suntrust banks

Name: SUNTRUST BANKS, INC.
norm: suntrust banks
Industry: Financial Servicesllm

Discovered: Apr 15, 2018
Materiality determined: —
Notification sent: Apr 21, 2018
Affected individuals: 1,500,000state + nationwide
Data types: Identity (basic)Financial account
Attack vector: Insider
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: Internal
Regulator citations: coordinating with law enforcement
Initial access: insider_action

During the incident: Working with outside experts
Coordinating with law enforcement
Heightened our monitoring of accounts
Offering, at no cost to these clients, an ongoing subscription to Experian IDNotify
Established a call center to answer clients' questions
Established a dedicated website to provide information to clients
Changes made: Heightened our monitoring of accounts
Increased other security related measures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 17 days(17 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

New Hampshire State AGMay 2 · first

Washington State AGMay 2 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachM9568.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 2, 2018
Raw hash: cfc08904bacacd3254286d1066b372564bd0ffd6229495d77cb4b4a07fb393b4

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entitySUNTRUST BANKS, INC.

Victim entitySUNTRUST BANKS, INC.

Incidentdiscovered Apr 15, 2018

Stated responseWorking with outside experts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com