Social EngineeringFinancial ServicesFinancePhishingStolen CredentialsData ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountFinancial credentialsPHIHealth (basic)MediumContained

CRC Insurance Services, LLC

bd_ef08d8fabbad4f62 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jan 18, 2023

Filed

Jul 26, 2023

To disclose

27 weeks

Affected

36state residents only

Linked

5 filings

Confidence

66%

Full breach record for CRC Insurance Services, LLC →5 incidents on file

CRC Insurance Services LLC reported a cybersecurity incident to the Idaho Attorney General on July 26, 2023. Unauthorized access occurred via a phishing scheme targeting employee email accounts between January 13 and January 21, 2023. The incident affected 36 Idaho residents, exposing names, SSNs, driver's license numbers, passport numbers, financial account numbers, and health information. CRC engaged forensic vendors, reset passwords, reconfigured APIs, and offered one year of credit monitoring.

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Incident timeline

undetected · 5 days

discovery → filing · 27 weeks / 189 days

Jan 13, 2023

Begins

Jan 18, 2023

Discovered

Jul 26, 2023

Filed

vs. sector median

+19 wks slower

This filing is one of 5 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Massachusetts State AGbd_5faa258d18d7138f2023-07-26Verified
California State AGbd_609f8e75669d9e572023-07-26Candidate
Montana State AGbd_684512eb7188bc5d2023-07-26Verified
Vermont State AGbd_97f391745ea166b72023-07-19 · +7dVerified

Name: CRC Insurance Services, LLC
norm: crc insurance

Name: CRC Insurance Services, LLC
norm: crc insurance
Industry: Financial Servicesllm

Discovered: Jan 18, 2023
Breach occurred: Jan 13, 2023 – Jan 21, 2023
Undetected for: 5 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 26, 2023
Affected individuals: 36state-resident count only
Data types: Identity (basic)Government IDFinancial accountHealth (basic)
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified regulators in other states where impacted persons are resident
Initial access: phishing_link

During the incident: Initiated its incident response plan
Mobilized its incident response team
Engaged a third-party forensic analysis vendor
Reset user passwords
Reconfigured an API that enabled the threat actor to send service-level commands to the affected email accounts
Engaged a third-party document review firm
Offered credit monitoring services for 1 year at no cost
Changes made: Provided additional training to CRC employees impacted by the phishing attack
Co-ordinating with relevant business partners who own the data to help meet individual notification obligations
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 27 weeks(189 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Vermont State AGJul 19 · first

Massachusetts State AG+7d

California State AG+7d

Montana State AG+7d

Idaho State AG+7d · this page

Pattern: first filing Jul 19 (VT), last Jul 26 (ID) — a 7-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.ag.idaho.gov/content/uploads/2023/07/7-26-2023-CRC-Insurance-Services-LLC.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 26, 2023
Raw hash: 86c5a9201bf88248d35c13880afb6ccbed328f8e3a3274fa681a8aa33f0fdddc

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityCRC Insurance Services, LLC

Victim entityCRC Insurance Services, LLC

Incidentdiscovered Jan 18, 2023

Stated responseInitiated its incident response plan

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancewww.ag.idaho.gov