MalwareTechnologyRetail & ConsumerInformationRansomwareData EncryptedData ExfiltratedCustomer Data InvolvedFinancial accountIdentity (basic)MediumContained

Service Systems Associates, Inc.

bd_edd34f095b75f6e6 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jun 18, 2015

Filed

Oct 13, 2015

To disclose

17 weeks

Affected

60,000

Linked

5 filings

Confidence

65%

Full breach record for Service Systems Associates, Inc. →

Service Systems Associates, Inc. (SSA) notified the NH AG of a data security incident affecting point-of-sale systems at gift shops in zoos and museums across six states. The breach, occurring between March 24 and May 20, 2015, and discovered on June 18, 2015, involved malware compromising credit/debit card data (names, PANs, mag stripe data) for approximately 60,000 individuals. SSA engaged Sikich for forensics, removed malware, and enhanced security with MFA and encryption.

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Incident timeline

undetected · 86 days

discovery → filing · 17 weeks / 117 days

Mar 24, 2015

Begins

Jun 18, 2015

Discovered

Oct 13, 2015

Filed

vs. sector median

2 wks faster

This filing is one of 5 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Montana State AGbd_3f2374047b0151ff2015-10-13Candidate
Washington State AGbd_770b94243422682a2015-10-13Verified
California State AGbd_a83cea037edfa5802015-10-13Verified
South Carolina State AGbd_775be2851ce35d292015-10-19 · +6dVerified

Name: Hale Westfall Attorneys at Law
norm: hale westfall attorneys at law

Name: Service Systems Associates, Inc.
norm: service systems associates
Industry: TechnologyllmRetail & Consumerllm

Discovered: Jun 18, 2015
Breach occurred: Mar 24, 2015 – May 20, 2015
Undetected for: 86 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 13, 2015
Affected individuals: 60,000nationwide
Data types: Financial accountIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Secret Service has been kept apprised of the breach and relevant information regarding the breach
Initial access: external_remote_services

During the incident: Began an investigation to identify and remediate any security vulnerability
Began working with law enforcement officials and a third party forensics team to investigate the incident
Immediately notified credit card companies of this incident
Provided substitute and media notice to affected individuals
Notified the relevant consumer reporting agencies
Provided on the front page of its website a link to details and updates regarding the incident and investigation
Took steps to identify and remediate potential vulnerabilities in its systems and enhance the security of its systems
Continues to work closely with its third-party experts to fully remediate this incident
Established a toll-free hotline to answer questions about this incident and to provide information relating to protection against identity theft and fraud
Changes made: Identifying and removing the malware that caused the breach
Dual authentication for remote access
Encryption devices
Elimination of keyboard based mag readers
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 17 weeks(117 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Montana State AGOct 13 · first

Washington State AGOct 13 · first

California State AGOct 13 · first

New Hampshire State AGOct 13 · first · this page

South Carolina State AG+6d

Pattern: first filing Oct 13 (MT), last Oct 19 (SC) — a 6-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/service-systems-20151013.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 13, 2015
Raw hash: 3a99b65a87a21bca84c30d57fbd9ef265f42b71b30ca98649add3a168ef8aabd

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityHale Westfall Attorneys at Law

Victim entityService Systems Associates, Inc.

Incidentdiscovered Jun 18, 2015

Stated responseBegan an investigation to identify and remediate any security vulnerability

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov