Social EngineeringHealthcareRetail & ConsumerHealthcarePhishingStolen CredentialsTargetedCustomer Data InvolvedIdentity (basic)Government IDMediumContained

Northwood, Inc.

bd_e60f94c96da1fb79 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 6, 2019

Filed

Jul 15, 2019

To disclose

10 weeks

Affected

386state residents only

Linked

10 filings

Confidence

66%

Full breach record for Northwood, Inc. →2 incidents on file

Northwood, Inc. notified the NH AG of a phishing incident affecting 386 NH residents. An employee email account was compromised between May 3-6, 2019, exposing names and SSNs of healthcare providers. Northwood engaged forensic experts, secured the account, and offered 2 years of credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 3 days

discovery → filing · 10 weeks / 70 days

May 3, 2019

Begins

May 6, 2019

Discovered

Jul 15, 2019

Filed

vs. sector median

3 wks faster

This filing is one of 10 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (9) · sorted by filing gap

Massachusetts State AGbd_16b3901825b8115e2019-07-15Verified
Montana State AGbd_191444b326d59f102019-07-15Verified
Oregon State AGbd_639c50815a8fcebf2019-07-15Verified
California State AGbd_7e7953fef7b021c82019-07-15Verified

Show 5 more filings ↓up to 3d gap

HHS OCRbd_7f2db47cb52e499c2019-07-15Verified
Washington State AGbd_c289eff5b4ca87792019-07-15Verified
HHS OCRbd_1768919779e848922019-07-16 · +1dCandidate
HHS OCRbd_3a593e7557edc9f52019-07-16 · +1dCandidate
HHS OCRbd_04b075f72f69eecc2019-07-12 · +3dVerified

Name: Mullen Coughlin LLC
norm: mullen coughlin

Name: Northwood, Inc.
norm: northwood
Domain: northwoodinc.com
Industry: HealthcarellmRetail & Consumerllm

Discovered: May 6, 2019
Breach occurred: May 3, 2019 – May 6, 2019
Undetected for: 3 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 15, 2019
Affected individuals: 386state-resident count only
Data types: Identity (basic)Government ID
Data elements: Social Security number
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Providing notice to other state regulatorsProviding notice to the United States Department of Health and Human Services
Initial access: phishing_link

During the incident: Launched an investigation
Engaged a leading computer forensics expert
Performed an intensive review of the impacted email account contents
Took the impacted email account offline
Changed the account password
Implemented mandatory password resets for all employee email accounts
Notified employees to be on the lookout for suspicious emails
Continued to monitor their systems
Changes made: Implemented multi-factor authentication
Implemented additional technical safeguards
Provided additional training and education to its employees
Offered complimentary access to two years of free credit monitoring and identity restoration services through Kroll
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 10 weeks(70 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 10 filings · 7 states

View merged incident ↗

HHS OCRJul 12 · first

Massachusetts State AG+3d

Montana State AG+3d

Oregon State AG+3d

California State AG+3d

HHS OCR+3d

Washington State AG+3d

New Hampshire State AG+3d · this page

HHS OCR+4d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/northwood-20190715.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 15, 2019
Raw hash: 3f151d4b293a3a29c14ff79b649bc7d54ec0086532f47368fc0a7f024e6007d1

Linked disclosures

Regulatory filings (9) · sorted by filing gap

Reporting entityMullen Coughlin LLC

Victim entityNorthwood, Inc.

Incidentdiscovered May 6, 2019

Stated responseLaunched an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov