AccidentalHealthcareFinancial ServicesHealthcareMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDHealth (basic)MediumResolved

Clinical Reference Laboratory, Inc.

bd_df1a7332ef34634b · schema v1 · pii pii-v1

Severity

Medium

Discovered

Sep 17, 2013

Filed

Oct 3, 2013

To disclose

16 days

Affected

5state residents only

Linked

3 filings

Confidence

66%

Full breach record for Clinical Reference Laboratory, Inc. →4 incidents on file

Clinical Reference Laboratory (CRL) notified MassMutual and NH AG of a misdelivery incident involving 5 NH residents. A package containing lab test invoices was damaged in transit on Sept 6, 2013, and discovered missing pages on Sept 17, 2013. Data exposed included names, DOB, SSNs, and lab test types. No misuse indicated. Credit monitoring offered.

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Incident timeline

undetected · 11 days

discovery → filing · 16 days

Sep 6, 2013

Begins

Sep 17, 2013

Discovered

Oct 3, 2013

Filed

vs. sector median

10 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

New Hampshire State AGbd_2db1f6d4a3346dc52013-10-07 · +4dCandidate
Massachusetts State AGbd_7978b31cb142cf122013-10-07 · +4dVerified

Name: Massachusetts Mutual Life Insurance Company
norm: massachusetts mutual life insurance

Name: Clinical Reference Laboratory, Inc.
norm: clinical reference laboratory
Industry: HealthcarellmFinancial Servicesllm

Discovered: Sep 17, 2013
Breach occurred: Sep 6, 2013 – Sep 17, 2013
Undetected for: 11 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 4, 2013
Affected individuals: 5state-resident count only
Data types: Identity (basic)Government IDHealth (basic)
Data elements: Social Security numberDate of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1052 Exfiltration Over Physical Medium

During the incident: Offering 2-year subscription to Equifax Credit Watch Gold with 3-in-1 Monitoring and Credit Report Control at no cost
Providing instructions on how individuals may enroll in the credit monitoring service
Changes made: Working with MassMutual to identify and implement corrective action to reduce or eliminate the amount of personal information included on invoices
Implementing other methods of delivery to prevent an incident like this from reoccurring
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 16 days(16 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 2 states

View merged incident ↗

New Hampshire State AGOct 3 · first · this page

New Hampshire State AG+4d

Massachusetts State AG+4d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/clinical-reference-20131003.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 3, 2013
Raw hash: e73d526a0b45fe6399f41e0096daa21bba1f7b399edbf88b3abb0823c5b5f030

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityMassachusetts Mutual Life Insurance Company

Victim entityClinical Reference Laboratory, Inc.

Incidentdiscovered Sep 17, 2013

Stated responseOffering 2-year subscription to Equifax Credit Watch Gold with 3-in-1 Monitoring and Credit Report Control at no cost

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov