HackingRetail & ConsumerRetailStolen CredentialsCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

Water Pro Inc.

bd_d8f9b018604ab9c2 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Feb 9, 2025

Filed

May 19, 2025

To disclose

14 weeks

Affected

Not disclosed

Linked

5 filings

Confidence

66%

Full breach record for Water Pro Inc. →

Water Pro, Inc. dba Culligan Water Conditioning notified Iowa regulators and customers of a data security incident. The company discovered unauthorized access to an internal server on February 9, 2025. Potentially exposed data included names, addresses, SSNs, and banking information. No evidence of misuse was found. The company engaged forensic experts, secured the server, and offered 12 months of credit monitoring.

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Iowa clock✓ IA AG ≤5 bday14 weeks discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

discovery → filing · 14 weeks / 99 days

Feb 9, 2025

Discovered

May 19, 2025

Filed

vs. sector median

+5 wks slower

This filing is one of 5 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Nebraska State AGbd_3fd6549e933f3d002025-05-21 · +2dVerified
Delaware State AGbd_79841666edef55142025-05-21 · +2dVerified
Indiana State AGbd_b8cb342d7ce5c6032025-05-21 · +2dVerified
Vermont State AGbd_f5b5f00a95d0ad352025-05-21 · +2dVerified

Name: Water Pro Inc.
norm: water pro
Domain: waterpro-inc.com

Name: Water Pro Inc.
norm: water pro
Domain: waterpro-inc.com
Also named: Water Pro, Inc.dba oflegal entity
Culligan Water Conditioningdba oftrade name
Industry: Retail & Consumerllm

Discovered: Feb 9, 2025
Materiality determined: —
Notification sent: May 21, 2025
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDFinancial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External
Initial access: valid_credentials

During the incident: Took immediate steps to shut down access to the server
Engaged outside expert assistance to help us investigate, evaluate and respond to the situation
Providing you with access to Single Bureau Credit Monitoring/Single Bureau Credit Report/Single Bureau Credit Score services at no charge
Providing you with proactive fraud assistance
Changes made: Made immediate enhancements to our systems, security and practices
Engaged appropriate experts to assist us in conducting a full review of our security practices and systems to ensure that enhanced security protocols are in place going forward
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 weeks(99 days from discovery to filing)
Compliance flags: IA AG ≤5 bday
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Iowa State AGMay 19 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.iowaattorneygeneral.gov/media/cms/5192025_Water_Pro_Inc_ECD02D8C70349.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 19, 2025
Raw hash: 4a07172e023a7add8d38e320bb4d167dd88db922db944885f841f36996070741

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityWater Pro Inc.

Victim entityWater Pro Inc.

Incidentdiscovered Feb 9, 2025

Stated responseTook immediate steps to shut down access to the server

ComplianceIA AG ≤5 bday

Extraction provenanceno artifact recorded

Source provenancewww.iowaattorneygeneral.gov